Customer Service Executive

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Elite's Crib Online Ventures Full time

Handle all social media interactions including:

  • Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
  • Engaging customer on our social media properties (contests, content, etc) to drive positive feedback
  • Social media monitoring around brand sentiment and reputation
  • Moderate the content and engage the members on our community forum.
  • Pick up trending issues and report them expeditiously to the team leader.
  • Help with social media coverage of events (e.g. Facebook Live) onground or remotely.
  • Help with adhoc projects and tasks (social media & customer care related)
  • Edit, proofread, and distribute content in a multichannel environment

Requirement:
Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.

  • Capable of handling 2 to 3 concurrent chat when doing support.
  • Understanding of Social Media Marketing is a plus point.
  • Ability to work independently and with initiative.
  • Excellent English comprehension and writing skills (SPM or SPTM with at least B grade or Diploma) with at least 2-3 years of experience in customer service in the telecommunications industry preferred.
  • Ability to work rotating shifts (including weekends and public holidays)



KEY SKILLS:
Good Communication Skills, Typing Skills, English and Bahasa


Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • English (preferred)
  • Bahasa (preferred)

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