Customer Service Logistic

2 weeks ago


Johor Bahru, Johor, Malaysia SK8 Engineering Sdn Bhd Full time
Understand customer needs and provide appropriate logistic solutions to meet their requirements.

  • Act as main entry point to arrange job orders, follow up, and monitoring the shipment process to ensure customers' expectations are met and all customers' requests are completed as agreed.
  • Placing necessary orders with Transport / Operations Team or Sub contractor based on client's job requirements.
  • To liaise with carrier, transporter, suppliers and customers and relevant departments for shipments arrangement.
  • To ensure all customers' queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to immediate Superior for assistance and advice if unable to resolve the issues.
  • To assist superior in any way to achieve branch's target and to take up and/or follow the new job assignment, instruction, order, advice etc. which are given by superior time to time.


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