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Service Desk Support 5 Working Days

3 months ago

Kelana Jaya, Malaysia APNKL Full time

Job Position:
Service Desk Support

Company Background:
IT Solution Service Provider - (I Gaming / Entertainment )

Salary Range:
Basic MYR4,000 - MYR6,500
Working Days: 5 days Shift rotation 9am-6pm / 3pm-12am / 12am-9am shift

Location:
Plaza Ascent near Paradigm PJ

Benefit:

  • 13th month salary
  • Medical benefit, vision benefit, dental benefit, attendance benefit, Gym benefit and etc
Job Overview

Responsibilities and Duties

To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attended, resolved, or assigned.

To monitor and maintain SLA, follow up outstanding tickets with customers or within internal support teams.
Ensure all issues/problems/escalations are resolve in a timely manner.
Record events and problems and their resolution in logs.
Managing and compilation of all data and report. Ensuring all incidents, solutions and processes is accurately recorded.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvement on procedures.

Requirement
Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
At least 1-2 years of experience with proven experience as service desk / helpdesk technician or relevant role.
Fresh Graduate is welcome to apply.
Familiar with service desk or helpdesk tools and systems.
Familiar with ITSM (IT Service Management) processes and tools.
Have experience with managing multiple user accounts.
Have experience with ticketing systems for incident tracking and resolution.
Ability to communicate technical information to non-technical users in a clear and understandable manner.
Ability to diagnose and resolve basic technical issues.
Able to write, read and communicate fluently in English. Chinese is an added advantage.

Able to work in 24/7 shifts. (9am-6pm / 3pm-12am / 12am-9am shift)

Willing to work on weekends and public holiday.

Salary:
RM4, RM6,500.00 per month

Schedule:

  • Monday to Friday

Supplemental pay types:

  • 13th month salary

Application Question(s):

  • Willing to work on weekends and public holiday

Experience:

Service Desk Support: 2 years (required)

Language:

  • English (required)
  • Mandarin (required)