Service Desk Agent

3 weeks ago


Subang Jaya, Malaysia ATS Global Full time

The ATS Global Service Desk **provides end-to-end support to our customers in manufacturing environments, 24×7, in multiple languages**.

**Responsibilies**: Process incoming

-**IT service management tool **(ITSM)
- Analyse and resolve most common enquiries using step-by-step instructions provided to you Deliver high
-quality customer service at all times
- **Assign complex issues** to 2nd/3rd line technical issues
- Offer **advice **to end users and customers
- **Communication **with different resolver groups and performing knowledge-sharing

**Requirements**:

- **IT service desk background**:

- Excellent **communication skills** (both spoken and written **English and Malaysian**)
- Excellent customer service skills
- Ability to **work alone** and **under pressure**:

- Commitment to **teamwork **and **multicultural environment**:

- Strong drive to **troubleshoot**, analyse and resolve basic technical issues using instructions provided

**Other Requirements**:

- **Willingness to undergo a background check (BPSS)**:

- Residence in Subang Jaya
- **Willingness to work shifts (including weekends) PH**:

- **Other languages (i.e. Spanish, French, German, Dutch, Mandarin, Polish)**:

- **Previous experience in a technical support & service organization**

**We offer**:
**Professional growth opportunities**
- Competitive salary & benefit
- Opportunity to work in a dynamic, professional environment with team members **from all over the world**:

- Ability to practice your language skills every day



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