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Service Desk Agent
3 weeks ago
The ATS Global Service Desk **provides end-to-end support to our customers in manufacturing environments, 24×7, in multiple languages**.
**Responsibilies**: Process incoming
-**IT service management tool **(ITSM)
- Analyse and resolve most common enquiries using step-by-step instructions provided to you Deliver high
-quality customer service at all times
- **Assign complex issues** to 2nd/3rd line technical issues
- Offer **advice **to end users and customers
- **Communication **with different resolver groups and performing knowledge-sharing
**Requirements**:
- **IT service desk background**:
- Excellent **communication skills** (both spoken and written **English and Malaysian**)
- Excellent customer service skills
- Ability to **work alone** and **under pressure**:
- Commitment to **teamwork **and **multicultural environment**:
- Strong drive to **troubleshoot**, analyse and resolve basic technical issues using instructions provided
**Other Requirements**:
- **Willingness to undergo a background check (BPSS)**:
- Residence in Subang Jaya
- **Willingness to work shifts (including weekends) PH**:
- **Other languages (i.e. Spanish, French, German, Dutch, Mandarin, Polish)**:
- **Previous experience in a technical support & service organization**
**We offer**:
**Professional growth opportunities**
- Competitive salary & benefit
- Opportunity to work in a dynamic, professional environment with team members **from all over the world**:
- Ability to practice your language skills every day
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