Troubleshooting Agent

Job Details Company: Teleperformance Malaysia Job Title: Technical Troubleshooting Advisor Language Requirement: Mandarin TP Code: JS-G001GC-TTAMN Location: KL Sentral, Kuala Lumpur Shift: 9:00am to 18:00 pm (Monday to Friday)Salary: RM 3000 to RM 4000OverviewSo what will you be doing as a Technical Troubleshooting Agent?As a technical troubleshooting agent,...

So what will you be doing as a Technical Troubleshooting Agent?As a technical troubleshooting agent, your primary responsibility will be tospecializes in resolving technical issues and problems faced by customers or endcall.Your Responsibilities Accountable for closing customer inquiries regarding companyproducts/services, customer's accounts and provide...

Position Overview:The Maxpert (Fiber Sales Agent) provides in-home WiFi troubleshooting and promotes upgraded fiber plans to customers. This role requires a blend of technical skills and sales acumen, with commissions earned from successful sales.Key Responsibilities: Troubleshoot and resolve home WiFi issues. Crosssell upgraded fiber plans to existing...

We're looking for a Customer Support Agent to join the Fastmail support agents in India.You can read about our values, and our blog contains interviews with some of the people who will become your colleagues at Fastmail. Like everyone on our team, you'll get great benefits.***About the job:As a Customer Support Agent, you'll be responsible for the execution...

Position Summary and Requirements: English + Mandarin Language Office based in NU Tower 2 (KL Sentral) Operation Hours 6am6pm (9 Hour per shift) Day Shifts & Only Weekdays MOn Friday Basic Salary starts at RM Slightly Negotiable) + Allowances Permanent Position and Insurance Coverage under AIASpecific responsibilities: Engage customer, understand their...

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.Why this role?In KONE to support the business performance excellence, KONE...

Role Purpose:Responsibilities: Troubleshoot and resolve technical issues. Escalate issues to the appropriate level of support as needed. Document all customer interactions in the ticketing system. Maintain a high level of customer satisfaction. Keep uptodate on new IT products and services. Collaborate with other members of the IT team to resolve complex...

Role Purpose:Responsibilities: Troubleshoot and resolve technical issues. Escalate issues to the appropriate level of support as needed. Document all customer interactions in the ticketing system. Maintain a high level of customer satisfaction. Keep uptodate on new IT products and services. Collaborate with other members of the IT team to resolve complex...

ole Purpose:Responsibilities:Troubleshoot and resolve technical issues.Escalate issues to the appropriate level of support as needed.Document all customer interactions in the ticketing system.Maintain a high level of customer satisfaction.Keep up-to-date on new IT products and services.Collaborate with other members of the IT team to resolve complex...

Responsibilities: Troubleshoot and resolve technical issues. Escalate issues to the appropriate level of support as needed. Document all customer interactions in the ticketing system. Maintain a high level of customer satisfaction. Keep uptodate on new IT products and services. Collaborate with other members of the IT team to resolve complex...

Responsibilities: Troubleshoot and resolve technical issues. Escalate issues to the appropriate level of support as needed. Document all customer interactions in the ticketing system. Maintain a high level of customer satisfaction. Keep uptodate on new IT products and services. Collaborate with other members of the IT team to resolve complex...

Listen to customers to understand their problem or need- This may require agents to ask appropriate follow-up questions and provide specific information on products and services.- Provide assistance Chat support agents must have the skill to troubleshoot basic technical issues and suggest possible solutions or provide support in resolving them.- Make sure...

Role Purpose:Responsibilities: Troubleshoot and resolve technical issues. Escalate issues to the appropriate level of support as needed. Document all customer interactions in the ticketing system. Maintain a high level of customer satisfaction. Keep uptodate on new IT products and services. Collaborate with other members of the IT team to resolve complex...

We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience.Responsibilities: Respond to customer inquiries via chat in a timely and...

Role:IT SupportTimings:Rotational Shifts (Permanent)Industry:IT-Software / Software ServicesWork Mode:Work from officeFunctional Area:IT Software/HardwareKey Skills: Computer Hardware Computer Software Computer Technology Customer Relations Customer Service Technical Support english Software Applications Customer oriented Customer Engagement Korean Language...

Responsibilities: Troubleshoot and resolve technical issues. Escalate issues to the appropriate level of support as needed. Document all customer interactions in the ticketing system. Maintain a high level of customer satisfaction. Keep up to date on new IT products and services. Collaborate with other members of the IT team to resolve complex...

SummaryPRINCIPAL RESPONSIBILITIES AND ACCOUNTABILITIES: Provide audit trail of all problems and resolutions (problem description, troubleshooting steps taken, resolution) through the use of Salesforce and other support tools. Take ownership of problems, and follow appropriate escalation paths to ensure the problems are resolved in timely and effective ways...

Job Purpose:Job Duties: Support, maintain, and expand Splunk infrastructure in a highly resilient configuration Standardized Splunk agent deployment, configuration and maintenance across a variety of platforms Troubleshoot Splunk server and agent problems and issues Support Splunk developers and users in designing and maintaining productionquality dashboards...

Important: Intermediate MS Office skills, Intermediate to Advanced Excel (pivot tables, v-lookups, formulas) & expert in data assimilation and analysisResponsibilities: Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time. Identify issues, carry out (RCA) Root Cause Analysis,...

Responsibilities: Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time. Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification) Focus on resolving customer issues, not closing cases;...