IT Support
2 weeks ago
Role:
IT Support
Timings:
Rotational Shifts (Permanent)
Industry:
IT-Software / Software Services
Work Mode:
Work from office
Functional Area:
IT Software/Hardware
Key Skills:
Computer Hardware Computer Software Computer Technology Customer Relations Customer Service Technical Support english Software Applications Customer oriented Customer Engagement Korean Language good communication skills Troubleshooting/Debugging COMPUTER SKILL Proficient in English
- Job Title: IT Cisco Support Agent
- Native Korean Speaker
Location:
Kuala Lumpur
Relocation:
Malaysia
Salary Range: 10k-11k
High-Level Role Description:
As a Global Delivery Center (GDC) Agent for Cisco, you will provide exceptional customer support to Cisco customers, partners, and internal requestors.
This role involves delivering high-value experiences through various contact channels and requires in-depth knowledge of Cisco's entire portfolio of Hardware, Software, and Services.
The role focuses on simplifying complex issues, ensuring positive interactions, and making decisions based on analytical insights.Specific Responsibilities:
- Engage with customers, understand their needs, and translate requirements into Cisco work
- Identify issues, conduct Root Cause Analysis (RCA), troubleshoot, and translate customer needs into Cisco work
- Focus on resolving customer issues and providing proactive and predictive support
- Adhere to Cisco business and compliance rules, maintaining a high level of performance
- Collaborate with crossfunctional partners and vendor representatives for successful customer outcomes
- Drive process improvement and automation opportunities
- Share tacit knowledge gained through customer interactions with the team
Skillset | Profile:
- Exceptional communication skills, including rapport building and active listening
- Advanced proficiency in written and spoken business English and Korean
- Strong problemsolving, critical thinking, and troubleshooting skills
- Flexibility and adaptability to adjust as the business evolves
- Detailoriented with the ability to handle complex transactions
- Selfmotivated with a drive to succeed and ability to manage multiple tasks
- Intermediate MS Office skills, including Vlookup, Pivot tables, and formulas
How to Apply:
Highlight your exceptional communication skills, language proficiency, problem-solving abilities, and experience with Cisco's portfolio. Showcase your adaptability, attention to detail, and ability to handle complex transactions. Emphasize your motivation, time management skills, and proficiency in MS Office.
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