Wfm - Real Time Analyst

Description:Prometric is seeking a Real Time Analyst (RTA) to be part of the Remote Assessments Team. This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. This position will work directly with BPO and in-house Operations Teams and will...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...

Role:Any OtherTimings:Shifting Schedule (Permanent)Industry:Telecom / ISPProcess:Non-VoiceFunctional Area:Any OtherKey Skills: Real Time Analyst Location: Kelana Centre PointMust be willing to work on Shifts: 24x7 rotational shiftRequirements: 2 years in Work Force Management ( WFM)- good in data analysis skill Have intensive experience in Excel and Power BI...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensureacceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensureacceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensureacceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...

As a WFM/ RTA Analyst you jos tasks includes:To generate report from CRM system independently, proactively, and creatively, in order to store and manage database accordingly. To monitor business progress or service level according to the agreed KPI with client. Achieve service levels and efficiency metric goals. To create report template, report file and...

Role:QA AnalystTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceKey Skills: Real Time Analyst- We are looking for someone with any or some of the following experiences, in a BPO setting:Real-time management and/or real-time analytics (6mo minimum) Understanding of key metrics of...

Location: Kelana Centre PointMust be willing to work on Shifts: 24x7 rotational shiftRequirements: 2 years in Work Force Management ( WFM) Good data analysis skills Have intensive experience in Excel and Power BI Wellversed in Excel, including using Formula and Pivot TableSalary Range: RM 4500 to RM 5500Salary: RM4, RM5,500.00 per monthApplication...

Location: Kelana Centre PointMust be willing to work on Shifts: 24x7 rotational shiftRequirements: 2 years in Work Force Management ( WFM)- good in data analysis skill Have intensive experience in Excel and Power BI Well versed in excel, including using formula and pivot tableSalary Ranger RM 4500 to RM 5500Salary: RM4, RM5,500.00 per monthExperience:-...

Description / RequirementsMust be willing to work on Shifts: 24x7 rotational shiftRequirements: 2 years in Work Force Management ( WFM)- good in data analysis skill Have intensive experience in Excel and Power BI Well versed in excel, including using formula and pivot tableSalary: RM4, RM5,500.00 per monthBenefits: Dental insurance Health insuranceSchedule:...

Shangri-La Customer Engagement & Process Transformation Kuala LumpurShangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels world-wide.Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, to learn and to...

JOB TITLE :WORKFORCE MANAGEMENT (WFM) ANALYSTDIVISION :GLOBAL WORKFORCE MANAGEMENTREPORTS TO :MANAGER, REMOTE ASSESSMENTSGENERAL SUMMARY:Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy to improve productivity.DUTIES...

Flexible for 24/7.Salary range RM7,000-9,000.JD.Key Responsibilities: Driving Key Performance Metrics for the assigned Business Entities (Region / Site / Language Group) Ensure Visibility by providing meaningful insights to stake holders in a timely and consistent manner. Highlight Risks / Raise Alerts on any delays / derailments experienced while driving...

Role:Any OtherTimings:Flexible (Permanent)Industry:BPO / ITESProcess:VoiceFunctional Area:Any OtherWork Mode:Work from officeKey Skills: Japanese language Customer Management Japenese Customer service advisorFlexible for 24/7.Salary range RM7,000-9,000.Key Responsibilities: Driving Key Performance Metrics for the assigned Business Entities (Region / Site /...

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

Workforce Management AnalystJob Type: PermanentExperience: 3-4 YearsDivision :GLOBAL WORKFORCE MANAGEMENTReport To: MANAGER, TEST HOURS MANAGEMENTDUTIES & RESPONSIBILITIES: Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are- met. Drive overall reduction of cost by working closely with Operations Managers...