Team Member, Front Office

2 weeks ago


KL Eco City, Malaysia Amari Kuala Lumpur Hotel Full time
Supervises and participates in serving guest at the Front Desk according to standards.

  • Ensures all guest requests and complaints are handled appropriately adhering to the hotel's general guidelines for service recovery.
  • Ensures all opening and closing duties are implemented in accordance with established standards.
  • Approves rebates within the amount parameters as specified by the hotel's policies & procedures.
  • Ensures the correct implementation of all cashhandling procedures.
  • Welcomes all guests at the Front Desk.
  • Coordinates with Housekeeping concerning room status and others.
  • Checks guest history, arrival list and ensures all routing and special instructions are properly implemented.
  • Conducts daily shift briefings.
  • Follows up on work and maintains logbook.

Salary:
RM2, RM2,600.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay


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