Customer Service Officer
2 days ago
**Benefits**:
- Monthly attendance allowance RM200
- Monthly performance incentives up to RM600
- Annual Bonus
- Training will be provided.
- 6 off days per month.
- Uniform provided
- Off on certain festival days
**Job description**:
- Handles Front Desk Operations such as handling customer arrivals registration, departures and walk-in request.
- Responding promptly to all customers’ requests and inquiries in accordance with the performance standard by telephone, or in person.
- Consistent in delivering excellent service standards to customers and maintaining high customer satisfaction.
- To handle day-to-day inbound and outbound calls.
- Prepare and submit daily and weekly front desk operations report in a timely manner.
- Provide feedback to management on a regular basis for improvement in all aspects.
**Requirements**:
- Pleasant personality and polite at all times.
- Good communication skills and ability to interact with all levels of people.
- Fresh graduates are welcome to apply.
- Must be willing to work on shifts, weekends and public holidays.
- Required languages: Bahasa Malaysia and Good English speaking.
- Has a passion for service. Previous service experience will be an advantage.
- Good team player and willing to learn.
- Full-time position(s) available.
- Able to start work immediately/on short notice.
- Being a women-only club, we regret that we only engage ladies for the above position.
**Job Types**: Full-time, Permanent
**Salary**: From RM2,500.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Early shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Yearly bonus
COVID-19 considerations:
Follow KKM guideline
Ability to commute/relocate:
- KL Eco City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
Shift availability:
- Day Shift (preferred)
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