Customer Service Executive

3 weeks ago


KL Eco City, Malaysia GCOOP Malaysia Sdn Bhd Full time

Responsibilities:

- Resolve product or service problems by clarifying the customer's complaint by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
- To assist in following up with inbound sales inquiries.
- Compiling daily lists of leads and delegating them to sales team associates
- Maintaining an accessible and organized filing system for sales and administrative professionals
- Helping management team members and executives as needed.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analysing customer information.
- Accessing customer accounts and policy schedules & providing customers with detailed information about policies and products.
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded & typing up complaint reports.
- Assist in ad hoc tasks such as license renewal and collection of documents.
- Travelling maybe required for this job.

**Salary**: RM2,000.00 - RM3,500.00 per month

**Benefits**:

- Flexible schedule
- Opportunities for promotion

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- KL Eco City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Bahasa (preferred)


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