Customer Service Executive
5 months ago
**Job Highlights**
1. Incentive / Reward
2. Annual Company Trip
3. Monthly Activities
**Responsibilities**:
- To handling customer inquires & provide solutions to all customer related problems. 负责客户在线咨询答疑,针对客户咨询需求,提供有效方案
- Providing high quality of customer service via Live Chat support. 通过Live Chat提供高质量的客服服务
- To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies 遵循公司的服务标准,沟通流程和政策
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution 在规定时间内提供适当的解决方案
- Keep records of customer interactions, process customer accounts and file documents 处理顾客账户并归档文件
**Job Requirements**:
- ** Fresh graduates are encouraged to apply. 欢迎应届毕业生申请**:
- **Able to read & write in Mandarin and English 能够阅读&书写中文和英文**:
- Previous working experience in customer service or related fields is an added advantage but not essential. 以往有客服工作经验者为佳
- Knowledge in handling basic computer (Microsoft Excel/Word etc). 懂得基本电脑操作 (Microsoft Excel/Word等)
- Ability to multi-task, priorities and manage time effectively 能够同时处理多项任务,有效的时间管理
- Able to work in **24 Hours Rotational Shift** (Rotational Off day. 6 days work per week, 9 hours per day) 轮班工作(6天制,每日工作9小时)
**Why Join us?**
- Location: KL Eco City **(Nearby LRT/KTM)** 工作地点靠近**公共交通**:
- **10 Full-Time position(s) available 10个全职职位空缺!**:
- Free coffee, tea & snacks at the office 免费咖啡,茶和零食
- Annual leave 12 days, Sick Leave 14 days, Hospitalization Leave 60 days, and other including Maternity Leave, Paternity Leave 年假12天,病假14天,住院假60天,产假,陪产假
- Medical Claim & Insurance 医疗补贴,保险
- Positive & Young culture 积极年轻的企业文化
- EPF, SOCSO, EIS 公积金,社会保险,雇员保障计划
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle 年度加薪
- Annual Bonus 年度奖金
- Incentive / Rewards 奖励
- Company Trip 公司旅行
- Monthly Activities 每月活动
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