Customer Service Representative

1 week ago


KL Eco City, Malaysia Recruit Express Full time

Job Description:

  • Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order
  • Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure high customer satisfaction.
  • Backorder reporting
  • Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
  • Processing the orders of consignment stock
  • Resolve all basic customer service activities including investigating and performing root cause analysis under limited supervision.
  • Process customer returns and monitor to ensure the product is received
  • Correspond with Supply Chain Planning on inventory availability and notify Customer and Sales Representatives
  • Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts
  • Complete all documents for customer credits for audit key controls

Requirements:

  • Must be Degree and above
  • 23 yeras of previous related experience
  • Experience with an ERP software (e.g. JDE or SAP)
  • Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint; ERP systems (e.g JDE), with ability to navigate vendor portals

Salary:
RM3, RM4,000.58 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • KL

Eco City:
Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

Customer Care Specialist: 2 years (preferred)

  • SAP: 2 years (preferred)


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