Customer Service Executive

1 week ago


KL Eco City, Malaysia GCOOP Malaysia Sdn Bhd Full time

Responsibilities:

  • Resolve product or service problems by clarifying the customer's complaint by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
  • To assist in following up with inbound sales inquiries.
  • Compiling daily lists of leads and delegating them to sales team associates
  • Maintaining an accessible and organized filing system for sales and administrative professionals
  • Helping management team members and executives as needed.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analysing customer information.
  • Accessing customer accounts and policy schedules & providing customers with detailed information about policies and products.
  • Forwarding customers to sales agents when a policy needs to be initiated or upgraded & typing up complaint reports.
  • Assist in ad hoc tasks such as license renewal and collection of documents.
  • Travelling maybe required for this job.

Salary:
RM2, RM3,500.00 per month

Benefits:

  • Flexible schedule
  • Opportunities for promotion

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • KL

Eco City:
Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Bahasa (preferred)

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