Customer Service Executive

2 weeks ago


KL Eco City, Malaysia Fatfish Group Limited Full time

**Responsibilities**:

- Resolve product or service problems by clarifying the customer's complaint by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
- To assist in following up with inbound sales inquiries.
- Compiling daily lists of leads and delegating them to sales team associates
- Maintaining an accessible and organized filing system for sales and administrative professionals
- Helping management team members and executives as needed.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analysing customer information.
- Accessing customer accounts and policy schedules and providing customers with detailed information about policies and products.
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded and typing up complaint reports.
- Assist in ad hoc tasks such as license renewal and collection of documents.
- Travelling maybe required for this job.

**; Requirements: - Requirements**:

- Diploma or bachelor’s degree in any discipline.
- At least 2 years of customer service experience (e-commerce experience is preferred).
- Intermediate to advanced English and Malay.
- Excellent communication and interpersonal skills as well as eloquent writing skills.
- High attention to detail. Ability to understand the customer's needs.
- Good empathy, persuasive, and flexible to deal with emergencies.
- Familiar with customer service business processes, KPI assessment systems, internal flow rule construction, etc.
- Data-driven decision-making ability, good logical thinking ability, excellent communication, and coordination ability.
- Proficient in Ms Office (Excel, Word).



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