![Yaoyao Malaysia Info Tech Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
3 weeks ago
**Requirements**
- ABLE TO DO NIGHT SHIFT
- Fresh graduates are encouraged to apply.
- Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage
- Ability to create and produce documents very carefully (very important).
- Besides _Malay_ language, at least needs to master either English or Mandarin, fluent in listening/speaking/reading/ writing, (we have written and oral tests before or during the interview)
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good learning ability, communication skills, execution ability and comprehension ability.
- Have good cross-departmental communication skills and work promotion skills.
- Have experience in customer service on e-commerce platforms, a serious, responsible and careful in doing things.
- At least 1 year of relevant work experience
- Excellent phone etiquette and excellent verbal, written, good attitude, patience and interpersonal skills.
- Ability to multi-task, organize, and prioritize work
**Responsibility**
- Responsible for the live chat communication (pre-sales & after-sales) of Malaysia customers.
- Responsible for the maintenance of private messages and comments on the brand's official social media.
- Respond to customer needs and consultation in a timely manner, guide purchases and improve customer retention and conversion of consultation.
- Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
- Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
- Deeply participate in cross-department / cross-team communication and promote the rapid resolution of various pre-sales and after-sales problems.
- Deeply cooperate with the international team, maintain consistency, and continuously improve customer satisfaction.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
Pay: RM2,400.00 - RM3,200.00 per month
**Benefits**:
- Flexible schedule
- Maternity leave
- Meal allowance
- Work from home
Schedule:
- Day shift
- Early shift
- Holidays
- Night shift
- Rotational shift
Application Question(s):
- What is your expected salary?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
-
Operations Executive
2 weeks ago
KL Eco City, Malaysia Carleton Executive Search Full timeThe Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. Job Requirements: - Meticulous and detailed orientated -...
-
Executive, Customer Service
1 week ago
KL Eco City, Malaysia Malacca Securities Sdb Bhd Full timeJob Requirement:Fresh graduates are encouraged to apply.Ability to work in shift: Shift consists of 9 working hours and includes of 1-hour for rest.Communication: Fluent in English & Malay, the ability to communicate in Mandarin is added advantageStrong communication skills: The ability to communicate clearly, confidently, and effectively with customers is...
-
Customer Service Executive
5 days ago
KL Eco City, Malaysia J&T Cargo (Malaysia) Sdn Bhd Full timeAs a Customer Service Executive, you will be act as liaison, provide product and service information ,resolve any emerging problems to customers. You will play an important role in: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and raising issue related to the company products. - Handle project's...
-
Customer Service Executive
2 months ago
KL Eco City, Malaysia Fatfish Group Limited Full time**Responsibilities**: - Resolve product or service problems by clarifying the customer's complaint by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment. - To assist in following up with inbound sales inquiries. - Compiling daily lists of leads and delegating them to...
-
Customer Service Executive
4 weeks ago
KL Eco City, Malaysia GCOOP Malaysia Sdn Bhd Full timeResponsibilities: - Resolve product or service problems by clarifying the customer's complaint by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment. - To assist in following up with inbound sales inquiries. - Compiling daily lists of leads and delegating them to sales...
-
Customer Service Executive
1 week ago
KL Eco City, Malaysia Fatfish Group Limited Full timeResponsibilities: Resolve product or service problems by clarifying the customer's complaint by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment. To assist in following up with inbound sales inquiries. Compiling daily lists of leads and delegating them to sales team...
-
Customer Service Executive
4 weeks ago
KL Eco City, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time**Requirements** - ABLE TO DO NIGHT SHIFT - Fresh graduates are encouraged to apply. - Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage - Ability to create and produce documents very carefully (very important). - Besides _Malay_ language,...
-
Customer Service Executive
1 week ago
KL Eco City, Malaysia GCOOP Malaysia Sdn Bhd Full timeResponsibilities: Resolve product or service problems by clarifying the customer's complaint by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment. To assist in following up with inbound sales inquiries. Compiling daily lists of leads and delegating them to sales team...
-
Customer Service
2 weeks ago
KL Eco City, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time**Requirements** - ABLE TO DO NIGHT SHIFT - Fresh graduates are encouraged to apply. - Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage - Ability to create and produce documents very carefully (very important). - Besides _Malay_ language,...
-
Operations Executive
1 week ago
KL Eco City, Malaysia Carleton Executive Search Full timeThe Operation Executive will assist with both Warehouse and related customer service.Qualifications/Experience: 12 Year(s) of working experience in the related field is required for this position. Fresh graduates or high school leavers without any working experience will be considered too.Job Requirements: Meticulous and detailed orientated Strong and proven...
-
Sales Executive
3 weeks ago
KL Eco City, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time**The Role**: As a Sales Executive, you will play a crucial role in driving sales and expanding our market presence across Malaysia. You will work closely with customers to understand their needs, recommend suitable smart home solutions, and provide outstanding service throughout the sales process. **Key Responsibilities**: - Develop and execute sales...
-
Customer Service Operations
2 weeks ago
KL Eco City, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time**Requirements** - ABLE TO DO NIGHT SHIFT - Fresh graduates are encouraged to apply. - Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage - Ability to create and produce documents very carefully (very important). - Besides _Malay_ language,...
-
Customer Service Agent
4 weeks ago
KL Eco City, Malaysia Brandt International Sdn Bhd Full time**Responsibilities**: - Primarily act as the interface between buyer and seller via various contact channels, setting realistic expectations, resolving fulfillment related problems and providing support to the customer ensuring a high level of satisfaction. - Primarily handle inquiries via social media platforms pertaining to orders, payments, shipping,...
-
Sales Executive
1 week ago
KL Eco City, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full timeThe Role:As a Sales Executive, you will play a crucial role in driving sales and expanding our market presence across Malaysia. You will work closely with customers to understand their needs, recommend suitable smart home solutions, and provide outstanding service throughout the sales process.Key Responsibilities: Develop and execute sales strategies to meet...
-
Customer Service
1 week ago
KL Eco City, Malaysia Eve M Solution Full timeLooking for Customer Service cum Office Administration for a Fintech company. Introducing a contemporary concept in the world of Finance - Incredibit. We pride ourselves as a novel platform and a unique FinTech hub in Malaysia. Incredibit introduces Fintech's newest financial concept. Our API is not only ready to use for any form of business sector, but to...
-
Customer Service
1 week ago
KL Eco City, Malaysia Eve M Solution Full timeLooking for Customer Service cum Office Administration for a Fintech company. Introducing a contemporary concept in the world of Finance - Incredibit. We pride ourselves as a novel platform and a unique FinTech hub in Malaysia. Incredibit introduces Fintech's newest financial concept. Our API is not only ready to use for any form of business sector, but to...
-
Customer Service Live Chat
4 weeks ago
KL Eco City, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time**Requirements** - ABLE TO DO NIGHT SHIFT - Fresh graduates are encouraged to apply. - Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage - Ability to create and produce documents very carefully (very important). - Besides _Malay_ language,...
-
Customer Service Live Chat
4 weeks ago
KL Eco City, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time**Requirements** - ABLE TO DO NIGHT SHIFT - Fresh graduates are encouraged to apply. - Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage - Ability to create and produce documents very carefully (very important). - Besides _Malay_ language,...
-
Customer Service Agent
1 week ago
KL Eco City, Malaysia Brandt International Sdn Bhd Full timeResponsibilities: Primarily act as the interface between buyer and seller via various contact channels, setting realistic expectations, resolving fulfillment related problems and providing support to the customer ensuring a high level of satisfaction. Primarily handle inquiries via social media platforms pertaining to orders, payments, shipping, vouchers and...
-
Customer Service Agent
1 week ago
KL Eco City, Malaysia Brandt International Sdn Bhd Full timeJob Brief:This position will be part of Customer Service which handle inquiries from both Singapore sellers and buyers via various channels. The role reports directly to Team Leader Customer Service.Responsibilities: Primarily act as the interface between buyer and seller via various contact channels, setting realistic expectations, resolving fulfillment...