![LEGENCY GROUP SDN BHD](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 weeks ago
To handling customer inquires and provide solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- Handle large amount of customer through livechat
- To be constantly guided by company's service standards.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
**; Requirements**:
- Fresh graduates are encouraged to apply.
- Able to converse in Mandarin and English
- Previous working experience in customer service, or customer service related fields (i.e. Customer Liaison etc) is an added advantage but not essential
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, priorities and manage time effectively
- Able to work in shift (9 working hours)
**Location**: KL Eco City (Nearby LRT/KTM)
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