Customer Service Representative

4 weeks ago


KL Eco City, Malaysia Aspire Lifestyles Full time

**The Customer Services Representative**
- Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication
- Strives to leave the customer with a positive customer experience after every contact
- Provides accurate and timely information regarding requests.
- Provides services as per contractual scope of services and is able to say “no” positively.
- Establishes relationships with customers, learning their likes and dislikes.
- Initiates outbound calls in compliance with program needs and requirements.
- Applies high quality customer service guidelines when fulfilling customer requests.
- Leverages current partners and utilizes Internet and other resources to fulfill requests.
- Communicates responses in a clear, professional, and concise manner.
- Represents clients’ brands in a professional, courteous manner.
- Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
- Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information.
- Applies client and Group policies as applicable whenever interacting with customers.
- Is able to multi-task and prioritize in a fast-paced environment.
- Seeks to provide the best possible customer experience

**Other Duties**:

- To abide by and uphold all Aspire Lifestyles policies and procedures.
- To work flexible hours as appropriate to meet the needs of the position.
- To work from other locations across the globe as and when required.
- To carry out any other reasonable duties as requested by the line manager and other management team members.

**Desirable Work Experience**:

- Experience in omni channel (added advantage)
- Experience in the banking/hotel/travel/insurance industry (added advantage)
- Experience in High Net Worth/ Mass Affluent customer segment (added advantage)

**Requirements**:

- Able to commit 2 months full training during normal office hours.
- Able to commit work at least 25-30 hours per week after training (Flexible hours).
- Able to attend work in office and at home (hybrid mode)

**Job Types**: Part-time, Contract, Temporary, Fresh graduate, Student job
Contract length: 6 months
Part-time hours: 30 per week

**Salary**: RM7.00 - RM12.00 per hour

**Benefits**:

- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Expected Start Date: 12/11/2023



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