Team Leader, Housekeeping

2 weeks ago


KL Eco City, Malaysia Amari Kuala Lumpur Hotel Full time

**General**
- Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
- Ensures all opening and closing duties are implemented in accordance with established standards.
- Conducts daily shift briefings.
- Follows up on work and maintains logbook.
- Knows and strictly follows all established cleaning procedures.
- Prepares Room/Public Area crew work assignment sheet.
- Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage.
- Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards.
- Conducts Quality Room/Public Areas Inspections.
- Maintains proper par stock of inventory items.
- Reports all maintenance deficiencies immediately.

**Rooms**
- Coordinates with Front Desk concerning room status and others.
- Ensure the following procedures are implemented according to standards:
¨ Key Procedure

¨ DND (Do Not Disturb)/Double Locked

¨ Baby Sitting

¨ Room Discrepancy

¨ Lost & Found

¨ Room Safety Deposit Box

¨ Loan Item

¨ Loss & Breakage

¨ Pest Control

¨ Defect Item
- Updates room status into Fidelio (Hotel’s PMS).
- Conducts Linen Inventory in pantry.
- Responds to special requests from guests such as extra bed, baby cot, iron etc.
- Assists where necessary with the making up of rooms and turndown service.
- Coordinates pantry and trolley set-up.

**Linen & Uniforms**
- Knows and strictly follows the step-by-step procedure of wardrobe and linen exchange.
- Conducts Linen and Uniform Inventory.
- Checks the condition of all Uniforms and Linen. Repair/discard any damaged Uniforms and Linen.
- Ensures the stock for Uniforms and Linen is adequate.
- Ensures regular maintenance of the sewing machine.

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift



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