Front Office

2 weeks ago


Atlantic City, New Jersey, Malaysia The Gardens A St Giles Signature Hotel and Residences Full time

Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced environment and possess excellent interpersonal skills? Join our team at The Gardens A St Giles Signature Hotel and Residences as a Guest Service Associate in the Front Office, where you can showcase your hospitality expertise and make a lasting impression on our valued guests.


Responsibilities:

  • Oversee the daily operations of the front office, ensuring a seamless and memorable experience for our guests.
  • Manage the front desk team, providing guidance and support to ensure exceptional guest service.
  • Address guest inquiries, concerns, and requests promptly and professionally, going the extra mile to exceed expectations.
  • Resolve operational challenges that may arise during your shift efficiently and effectively.
  • Maintain a high standard of cleanliness, safety, and security throughout the front office and lobby area.
  • Collaborate with other hotel departments to ensure a cohesive and guestcentric experience

Requirements:

  • Proven experience in hotel management, with a strong background in Front Office operations.
  • Exceptional leadership and interpersonal skills.
  • Strong problemsolving capabilities to handle various scenarios.
  • Outstanding communication and guest service abilities.
  • Flexibility to work nontraditional hours, including evenings, weekends, and holidays.
  • A genuine passion for delivering extraordinary guest experiences.
  • The ability to design and deliver effective training programs that resonate with new joiners and staff development.
  • Proficiency in hotel management software, including Opera or equivalent Front Office systems.

Pay:
RM3, RM4,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal provided

Schedule:

  • Night shift
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Performance bonus


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