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Front Office
2 weeks ago
Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced environment and possess excellent interpersonal skills? Join our team at The Gardens A St Giles Signature Hotel and Residences as a Guest Service Associate in the Front Office, where you can showcase your hospitality expertise and make a lasting impression on our valued guests.
Responsibilities:
- Oversee the daily operations of the front office, ensuring a seamless and memorable experience for our guests.
- Manage the front desk team, providing guidance and support to ensure exceptional guest service.
- Address guest inquiries, concerns, and requests promptly and professionally, going the extra mile to exceed expectations.
- Resolve operational challenges that may arise during your shift efficiently and effectively.
- Maintain a high standard of cleanliness, safety, and security throughout the front office and lobby area.
- Collaborate with other hotel departments to ensure a cohesive and guestcentric experience
Requirements:
- Proven experience in hotel management, with a strong background in Front Office operations.
- Exceptional leadership and interpersonal skills.
- Strong problemsolving capabilities to handle various scenarios.
- Outstanding communication and guest service abilities.
- Flexibility to work nontraditional hours, including evenings, weekends, and holidays.
- A genuine passion for delivering extraordinary guest experiences.
- The ability to design and deliver effective training programs that resonate with new joiners and staff development.
- Proficiency in hotel management software, including Opera or equivalent Front Office systems.
Pay:
RM3, RM4,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Meal provided
Schedule:
- Night shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Performance bonus
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