Guest Services Associate

2 weeks ago


Atlantic City, New Jersey, Malaysia The Gardens - A St Giles Signature Hotel & Residences Full time

Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced environment and possess excellent interpersonal skills? Join our team at The Gardens A St Giles Signature Hotel and Residences as a Guest Service Associate in the Front Office, where you can showcase your hospitality expertise and make a lasting impression on our valued guests.


Responsibilities:

  • Welcome guests with a warm and friendly demeanor, providing a positive first impression.
  • Efficiently handle guest checkins and checkouts, ensuring accuracy in reservations and payments.
  • Respond promptly to guest inquiries, requests, and complaints, addressing them with empathy and professionalism.
  • Provide accurate information about hotel facilities, services, and local attractions to enhance the guest experience.
  • Coordinate with other departments to fulfill guest requests, including Housekeeping and Maintenance and Food & Beverage
  • Maintain a tidy and organized front desk area, ensuring all necessary supplies are readily available.
  • Handle cash transactions and maintain accurate records of guest payments.

Requirements:

  • High school diploma or equivalent; further education in hospitality management is a plus.
  • Previous experience in a customer service or hospitality role is preferred.
  • Exceptional interpersonal and communication skills, with the ability to handle guest interactions effectively.
  • Strong problemsolving abilities, with a focus on finding prompt and satisfactory solutions.
  • Proficiency in operating computer systems, including reservation and billing software. Opera system is an advantage.
  • Ability to work a flexible schedule, including weekends and holidays.


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