IT Service Desk

2 weeks ago


Nusajaya, Malaysia TG Human Resource Services Sdn. Bhd. Full time

Responsibilities:

  • Record and manage all issues in IT Service Management (ITSM).
  • Perform 1st level troubleshooting on desktop and basic systems/network issues.
  • Escalate requests/issues to the appropriate resolver group according to SLA
  • Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA
  • Ensure daily tasks are executed according to SOP (Standard Operation Procedure).
  • Any other adhoc duties as required or assigned

Job Requirements:

  • Minimum
  • Diploma in IT / Computer Engineering
-
Minimum - 1 year experience in bilingual support for English & Advance Korean in 24by7 call centre / helpdesk environment
:

  • Willing to perform 12hour Shift Work
  • Be able to perform in a fast paced environment
  • Experience on Outlook, Windows OS, MAC, Office 2013 / 2016, VPN, Remote Desktop, Printer support are desired.
  • Fast & accurate data entry skills
  • Certification in ITIL would be an added advantage
  • Immediate available is ideal
  • Malaysians preferred due to job location (Johor Bahru)

Job Types:

Full-time, Contract

Contract length: 24 months

Salary:

RM3, RM6,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Early shift
  • Rotational shift

Language:

  • Korean (required)


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