![TG Human Resource Services Sdn. Bhd.](https://media.trabajo.org/img/noimg.jpg)
IT Service Desk
2 weeks ago
Responsibilities:
- Record and manage all issues in IT Service Management (ITSM).
- Perform 1st level troubleshooting on desktop and basic systems/network issues.
- Escalate requests/issues to the appropriate resolver group according to SLA
- Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA
- Ensure daily tasks are executed according to SOP (Standard Operation Procedure).
- Any other adhoc duties as required or assigned
Job Requirements:
- Minimum
- Diploma in IT / Computer Engineering
Minimum - 1 year experience in bilingual support for English & Advance Korean in 24by7 call centre / helpdesk environment
:
- Willing to perform 12hour Shift Work
- Be able to perform in a fast paced environment
- Experience on Outlook, Windows OS, MAC, Office 2013 / 2016, VPN, Remote Desktop, Printer support are desired.
- Fast & accurate data entry skills
- Certification in ITIL would be an added advantage
- Immediate available is ideal
- Malaysians preferred due to job location (Johor Bahru)
Job Types:
Full-time, Contract
Contract length: 24 months
Salary:
RM3, RM6,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Early shift
- Rotational shift
Language:
- Korean (required)
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