Front Desk Executive

2 weeks ago


Nusajaya, Malaysia Stayrene Management Sdn Bhd Full time
The primary goal of this role is to ensure guests have a pleasant experience staying in Iskandar Residence. You need to provide value-added service and information to respective customer in a courteous, attentive and service-oriented manner.

Job Responsibilities:

  • Attend customer enquiries/complaints, provide appropriate solutions/alternatives; follow up to ensure resolution
  • Maintain a positive, empathetic, and professional attitude to ensure customer satisfaction
  • Ensure homestay unit ready to rent
  • Manage homestay booking in multiple platforms
  • To attend other duty when required by manager

Job Requirements:

  • Strong communication skills, with verbal proficiency in Malay & English, Mandarin is a plus
  • Customer orientation (ability to adapt/respond to different types of customer behavior)
  • Basic computer skills
  • Minimum diploma in any field
  • Any prior experience in a similar role is a plus

Pay:
RM2, RM3,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Free parking
  • Opportunities for promotion
  • Parental leave

Schedule:

  • Day shift
  • Night shift
  • Weekend jobs

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Yearly bonus

Ability to commute/relocate:

  • Iskandar Puteri: Reliably commute or planning to relocate before starting work (preferred)

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)
  • English (preferred)


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