E-commerce Account Administrator
1 week ago
In this role, you will play a crucial part in managing and optimizing our online store's accounts, ensuring accurate and efficient financial transactions, and providing support to various e-commerce activities.
Key Responsibilities:
Account Management:
Monitor and manage customer accounts on the e-commerce platform.
Verify and update account information to ensure accuracy and completeness.
Resolve account-related issues promptly and professionally.
Financial Transactions:
Process and reconcile financial transactions, including orders, refunds, and cancellations.
Collaborate with the finance team to ensure accurate recording and reporting of e-commerce transactions.
Data Analysis:
Analyse e-commerce data to identify trends and opportunities for improvement.
Generate reports on account-related metrics and provide insights for decision-making.
Collaboration:
Work closely with cross-functional teams, including marketing, and sales team, to ensure seamless integration of account-related processes.
Communicate effectively with external partners, such as payment processors and third-party service providers.
Qualifications:
- Studies in Business Administration, Finance, or a related field.
- Proven experience in ecommerce account management or a similar role.
- Strong understanding of financial processes and ecommerce platforms.
- Excellent communication and interpersonal skills.
- Detailoriented with a focus on accuracy and data integrity.
- Proficient in using ecommerce management tools and platforms.
Job Types:
Full-time, Permanent, Fresh graduate
Salary:
From RM1,800.00 per month
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
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