Regional Customer Service Manager

1 week ago


Subang Jaya, Selangor, Malaysia Kingfisher HR Solutions Group Full time
You will be working with a Germany based electrical manufacturer. They have presence in more than 40 countries. You will be managing the regional customer service.

Job Scope:
Develop and execute a comprehensive customer service strategy for the Asia region aligned with the company's overall business strategy.

  • Monitor and analyze customer feedback and current processes for areas of improvement; implement action plans and allocate resources accordingly.
  • Set and approve targets for the functions within the Asia customer service hub, ensuring their achievement.
  • Manage the customer service organization to deliver outstanding service, meeting or exceeding customer commitments.
  • Provide regular reports on customer service performance to senior management and handle escalations.
  • Ensure compliance with relevant regulations and standards related to customer service.
  • Collaborate with Frontline Sales to identify and capitalize on crossselling and upselling opportunities.
  • Lead the customer service team through coaching and performance management to foster a positive environment, encouraging employee retention and satisfaction.

Requirements:

  • 10 years of experience in B2B customer service, preferably in manufacturing or trading industry
  • 3 years of customer service team management experience, covering multiple countries

Job Types:
Full-time, Permanent

Salary:
RM9, RM15,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday

Supplemental pay types:

  • 13th month salary
  • Performance bonus
  • Yearly bonus


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