Regional Manager, Branch Distribution Channel

2 weeks ago


Subang Jaya, Selangor, Malaysia MBSB Full time
Job Responsibilities

Branch Performance

  • Monitors and evaluates branches performance in the assigned region and ensure continuous support to branch managers to achieve targets and objectives.
  • Develop business plans and budgets for the assigned branches and monitors performance of individual branches to ensure achievement of productivity, revenue growth, profitability and customer acquisition targets.
  • Identifies and manages potential risk areas by establishing appropriate controls and enduring compliance with laid down procedure manuals.
  • Ensures all assigned branches adhere to their operating expense and reviews periodic reports submitted by the branch managers.
  • Spearhead the audit check process, undertaking the role of a risk representative to ensure risk minimization whilst maximizing profitable initiatives.

Market Review & Planning

  • Reviews the market to identify opportunities and trends, develops forecast and business plans accordingly.
  • Develops service strategies and service quality targets, and actively monitors customer satisfaction and loyalty to identify areas of improvement.

Internal Collaboration

  • Develops service level targets and manages the coordination of the regional units with other departments to meet client service expectations.
  • Reviews product policies, client acquisition processes and various critical matters, and offers recommendations to enhance product satisfaction by customers.
  • Assists in development and launch of appropriate products and services to meet and satisfy customer needs, especially new product launches, client seminars etc.
  • Engages with key stakeholders across core business departments and MBSB's support functions to ensure achieving strategic targets.
Job Requirements

  • Bachelor's degree in business administration, Finance, Management, or any related discipline is required.
  • Minimum of 10 years of experience in local/foreign bank for deposit and region/branch management.


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