Customer Service Operations Manager-mandarin Speaker

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia IPNX NIGERIA LIMITED Full time
The Customer Service Operations Manager is responsible for overseeing all customer service operations for our BPO client accounts.

This includes managing a team of customer service representatives, ensuring operational efficiency, maintaining high quality standards, and meeting client performance metrics.


Key Responsibilities:

  • Manage a team of customer service representatives, including hiring, training, scheduling, coaching and providing feedback
  • Monitor customer service quality through call monitoring, scorecard reviews, and customer feedback analysis
  • Ensure adherence to client requirements, policies, and service level agreements (SLAs)
  • Identify areas for improvement and implement process optimization initiatives
  • Manage operational costs and budgets related to customer service delivery
  • Collaborate with client account managers to align service delivery with client expectations
  • Analyze performance metrics (e.g., call handling time, first call resolution, customer satisfaction) and provide regular reports
  • Develop and maintain training materials and knowledge bases for customer service staff
  • Foster an environment of continuous improvement and employee engagement

Qualifications:

  • Bachelor's degree in Business Administration, Operations Management or related field
  • 5+ years of experience in managing customer service operations, preferably in a BPO environment
  • Excellent leadership, coaching, and people management skills
  • Strong analytical, problemsolving, and decisionmaking abilities
  • Proficient with customer service software, reporting tools, and Microsoft Office suite
  • Excellent verbal and written communication skills
  • Outstanding organizational and multitasking capabilities
  • Ability to work in a fastpaced, metricsdriven environment

Salary:
RM14, RM18,000.00 per month

  • Kuala Lumpur, Kuala Lumpur, Malaysia LTS Search Full time

    Calling to Mandarin Speaker Job SeekerI have an opening in Kuala Lumpur, Malaysia for Customer Service role.Requirements: Excellent verbal and written communication skills in English and Mandarin Fresh Graduate/DIploma/SPM Able to work on rotational shifts (24/7)Benefits: High Basic Salary + Complexity Allowance Monthly KPI extra up to RM 800- Office is in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Full time

    Customer Service Mandarin Speaker ( read and write )Remuneration Package Basic : Rm Rm 3500 KPI incentive : RM 500Rotational Shift 6am 3pm 7am 4pm 8am 5pm 1pm 10 pmLocation Level 8, Tower 7 UOA Business Park No 1, Jalan Pengaturcara U1/51, Seksyen U1, Shah Alam Selangor 40150 MalaysiaJob Task Ensures all customer inquiries/ issues/ complaints are...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solutions Full time

    At Language Talent Solutions we believe that the right talent should not necessarily be restricted to the limitation of borders. We think beyond borders. We break down barriers on all fronts. Adding the best person for your team might just mean getting out of your usual comfort zone. Right now, in order to build globally competitive teams, we need to bridge...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer's...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full time

    Greetings...Urgent Hiring Mandarin Speaker for Customer Service _PERMANENT JOB.Job - Customer Support ( Telecommunication )Salary - Upto 4000myr JobWork Place - KL SentralRequired :Must have 1 yr work experience in Customer Service in ( Telesales /Telemarket) SPM/STPM/Diploma /Degree can apply. Must be fluent in Mandarin & English Able to work in rotational...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Eteam Workforce Sdn Bhd Full time

    Greetings This is Niharika from Eteam. Currently we are hiring Mandarin speakers to work with one of our clients.Role - Customer Service - MandarinLocation - KL sentralLanguage - Mandarin and EnglishSalary - RM Joining - 3rd JulyMin 1year expereince in Telecommunication customer serviceSPM AND aboveOnline interviewWhatsapp Salary: RM4, RM4,300.00 per...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ETEAM INFOSERVICES PRIVATE LIMITED Full time

    Urgent Hiring " Local Malaysian - Mandarin Speakers " for~For Customer Service - Telecommunication~Work Location is - KL Sentral~24*7 Rotational Shift ( 5days work, 2 days off )~Minimum 1 year experience in Customer service (Telecommunication )~SPM and above can apply~number of openings -10~Salary - 4000RmWhatsApp to Salary: RM3, RM4,000.00 per...

  • Mandarin Speaker

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy:Chat Support Mandarin SpeakerLocation: Kuala Lumpur, MalaysiaSalary: Basic: RM RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift AllowanceLanguage: Mandarin + EnglishWorking Hour: 24*7 RotationalEducation/Requirement: Degree with experience or Diploma holder with 1 yrs exp or SPM with 3 yrs expJoining Date : 28TH Feb, 6th March, and 13th...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full time

    Greetings.....I am sindhu HR Recruiter from eTeam WorkForce ,Malaysiai'm Currently looking for " Local Malaysian - Mandarin speaker "( Must be able to speak ,read and write in Mandarin)~For Customer Service - Telecommunication~Work Location is - KL Sentral~24*7 Rotational Shift ( 5days work, 2 days off )~Minimum 1 year experience in Customer service...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Requirements:Team Leadership: Inspire and empower a team of customer service representatives, guiding them towards success. Set clear performance goals, provide regular feedback, and conduct performance evaluations to drive continuous improvement. Cultivate a positive and collaborative team environment that fosters growth and teamwork.Customer Relationship...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Malay Full time

    1. MALAY Speaker Required For TelesalesMANDARIN Speaker Required Customer service jobEnglish speaker Required Customer service jobIntersted Can Contact:What'sApp to Salary: Up to RM4,000.00 per monthBenefits: Professional developmentLanguage: Mandarin (preferred) Bahasa (preferred)


  • Kuala Lumpur, Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    Job descriptionThe applicant is expected to behave as an extension of the brand and take care of our customers to the fullest of their capabilities. If needed, seek help to ensure that we embody the best professional service we can offer our customers. You are expected to be a team player, capable of representing information on behalf of our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    PROJECT:ACCAJOB SUMMARY:Handle ACCA Student from Taiwan/ HongkongPrincipal Accountabilities:Application processing; basic products only (renewals)Ensure the highest quality of service is provided at all times, with strict adherence to agreed service levels.Be an ambassador for ACCA treating all internal and external customers with respect and in a...

  • Customer Service IT

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solutions Full time

    Designation: Customer Service - Mandarin SpeakerLocation: KL SentralSalary: RM 4,000Operation hours: 9 am - 6 pm, 5 working days (Monday to Saturday)Start date: August 2023Requirements: Fluent in Mandarin with good English Minimum Diploma in IT/Computer or Engineering Fresh graduates welcomedResponsibilities: Understand customers' needs, clarify information,...

  • Mandarin Speaker

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Customer Service ExecutiveTimings:Day Shift (Permanent)Industry:Export / ImportWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:Semi-VoiceKey Skills: Customer Relations Customer Service Customer Management customer service analyst Customer oriented Customer Acquisition Customer Engagement Customer Care- mandarin...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full time

    We are Urgently hiring " Mandarin / Chinese speaker "**Mandatory Mandarin Language (Read Write Speak ) Anyone Race/National Can Apply**Send Resume direct on WhatsApp Role -Customer ServiceSalary - RM RM 4200Shift -Day shift ,Operation Hours 9 am-6 pmWork place -KL SentralJob Type -PermanentPrimary Job Functions: Converse in MANDARIN Language Identify...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full time

    Are you looking for Day shift JobHere we are hiring ," Mandarin Speaker - Local Malaysian"Must be fluent in English too (B2 level )for Customer support ( Call Center )Work Place - KL SentralSalary - 3, myrshift - Day ShiftJob type - Onsite ( need to come office )Education - SPM & above can apply, No work experience is required ,WhatsApp to Salary: RM3,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

    Role:Asst. Mgr/Mgr -(NonTechnical)Timings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Operations / Customer Service / TelecallingProcess:VoiceKey Skills: Customer Service Mandarin Cantonese Customer Engagement Customer Care We are #hiring for a leading BPO in KL and Johorlooking for Customer service representative...

  • Mandarin Speaker

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Customer Care OfficerTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Inbound BPO BPO Voice Process BPO Skills BPO industry BPO Hiring BPO Call center International BPO BPO/ITES bpo BPO call centre BPO Experience Mandarin Speaker (Travel Account) Expat &...

  • Mandarin Trainer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Fasih Mandarin Sdn. Bhd. Full time

    Salary: RM2, RM3,500.00EXCLUSIVE PERKS:A full scholarship awaits those who do not possess the highest Mandarin teaching certification.Responsibilities: To teach and train Mandarin to nonnative speakers of all ages. Evaluate students' performances, including grading homework assignments and making notes of how well students participate in discussions. To...