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Customer Success Specialist

3 months ago


George Town, Penang, Malaysia growthfn Full time

Key Responsibilities:

  • Serve as the primary point of contact for customers who speak Mandarin, Cantonese, or both, addressing inquiries and resolving issues promptly and effectively.
  • Build and maintain strong relationships with customers, understanding their needs and providing personalized support and solutions.
  • Provide product demonstrations and training to customers, helping them maximize the value of the product or service.
  • Collaborate with internal teams, including sales, product development, and technical support, to address customer needs and improve the overall customer experience.
  • Monitor customer satisfaction and feedback, identifying opportunities for improvement and implementing solutions to enhance customer satisfaction.
  • Maintain accurate records of customer interactions and transactions, documenting issues and resolutions for future reference.
  • Stay updated on product features, industry trends, and best practices to effectively support customers and provide informed recommendations.

Salary:
RM2, RM3,653.44 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Monday to Friday

Supplemental pay types:

  • 13th month salary

Experience:

  • Customer service: 1 year (preferred)
  • BPO: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • Cantonese (preferred)