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Customer Success Specialist
3 months ago
Key Responsibilities:
- Serve as the primary point of contact for customers who speak Mandarin, Cantonese, or both, addressing inquiries and resolving issues promptly and effectively.
- Build and maintain strong relationships with customers, understanding their needs and providing personalized support and solutions.
- Provide product demonstrations and training to customers, helping them maximize the value of the product or service.
- Collaborate with internal teams, including sales, product development, and technical support, to address customer needs and improve the overall customer experience.
- Monitor customer satisfaction and feedback, identifying opportunities for improvement and implementing solutions to enhance customer satisfaction.
- Maintain accurate records of customer interactions and transactions, documenting issues and resolutions for future reference.
- Stay updated on product features, industry trends, and best practices to effectively support customers and provide informed recommendations.
Salary:
RM2, RM3,653.44 per month
Benefits:
- Opportunities for promotion
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
Experience:
- Customer service: 1 year (preferred)
- BPO: 1 year (preferred)
Language:
- Mandarin (preferred)
- Cantonese (preferred)