Customer Service Executive
2 weeks ago
- Preparation of relevant documentation and various regular weekly and daily reports
- Liaise with department such as shipping, Planning, Production, QA on a regular basis
- Regular communication with the direct sales team and/or customer to keep them updated on the status of their order production and shipping consignments
- Take ownership of any customer complaints or queries and proactively follow through to ensure that the customer receives a timely response and resolution that is to their satisfaction
- Develop and maintain a professional and strong working relationship with external and internal customers and colleagues
- Maintain relevant documentation of customer transactions and interactions
- Follow and execute each step of the CS process from when order is received through to final shipping to ensure that all orders are completed within specification and delivered on time and in full
Requirements:
At least 3 Year(s) of working experience in the related field is required for this position.
- Required Skill(s): SAP, MS Office, MS PowerPoint, Microsoft Office. Working experience and knowledge of CRM and Office 365 would be an advantage
- Preferably Senior Executive specialized in Manufacturing/Production Operations or equivalent.
Job Types:
Full-time, Permanent
Salary:
RM4, RM4,800.00 per month
Benefits:
- Free parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Subang Bestari: Reliably commute or planning to relocate before starting work (required)
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
- Manufacturing background: 1 year (required)
Language:
- English (required)
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