Operations Manager

1 week ago


Seri Kembangan, Selangor, Malaysia TalentTag Asia Full time

About The Company:

Our client is a reputable bakery and confectionery retail chain in Malaysia.

  • Positive work environment with strong bonds between colleagues.
  • Opportunities for personal and professional development.
  • Participating in the Company's rebranding & marketing effort.

Job Summary:


To be in charge of operations of outlets for optimum growth and working hand in hand with the General Manager in monitoring outlets operational, activities and sales performance.


Responsibilities:

  • Responsible for the smooth running of daytoday operations to ensure that service and products presentation standards are maintained at all times.
  • Responsible for overall planning, design, monitoring and control of operation of the outlet's service.
  • Monitor and follow up on sales results to achieve targets.
  • To ensure all SOP and KPI policies and procedural requirements are adhered to by all outlets.
  • To ensure all outlets maintain high standard of cleanliness, customer service and products quality.
  • To understand profoundly of the outlet's accounting procedure.
  • Well aware of competitors in the market.
  • To convey the Company's objective and goals and ensure the goals are cascaded to all level within the responsible area.
  • Lead and direct the outlets team to achieve operational goals in quality, customer service, delivery, output and product quality.
  • Motivate staff and enforce staff discipline and compliance to Company policies.
  • Implement improvement plan and assure proper techniques to achieve customer service excellence.
  • Manage, supervise, motivate and train outlet staff in all aspects, such as performance, attendance, punctuality, dress code, staff roster etc, to optimize manpower planning and allocation.
  • To ensure all outlets are adequately staffs and resourced.
  • Plan and implement relevant operations activity plans align with HQ strategies.
  • Execute and coordinate process improvement activities and modify schedules on plans as required for operational efficiencies and optimize profitability.
  • Review and improve operations procedures aligned with the Company objectives on continuous improvement.
  • Accurate and timely submission of operation reports to the Management.
  • Work closely with Branch Managers to ensure excellent operation standards.
  • Act as an intermediary between outlet staff and the Company.
  • Advance work planning and scheduling in close coordination with the heads of different departments like Production, Human Resources, Marketing and Advertising and Promotion and Accounts.
  • Attending and chairing all the management meeting regarding to outlet's operation matters.
  • Leading by example and to have a 'Hand On' approach to motivate the staff.
  • Be on available on call and standby to resolve any urgent problems on emergencies of the outlets.
  • To perform any other duties as and when directed by Accounts Manager and the Management.

Requirements:

  • Bachelor's Degree in marketing or equivalent;
  • Minimum 8 years of experience in retail store operations and entrepreneurial mindset.
  • Minimum 4 years of experience in a managerial position and proven leadership in managing people from diversified backgrounds.
  • Must have good communication skills with wide networking.
  • Good track record of having tackled genuinely ambiguous and strategic problems.
  • Highly analytical, structured thinker with strong problemsolving skills and good in leading.
  • Highly motivated and with a cando spirit.
-
Remarks:_

- _Open for Malaysian only. _

Job Types:
Full-time, Permanent

Salary:
RM8, RM12,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday
  • Weekend jobs

Education:

  • Bachelor's (required)

Experience:

People Management: 4 years (required)

  • Retail management: 8 years (required)

Language:

  • Mandarin (required)

Ability to Commute:

  • Seri Kembangan (required)


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