Customer Service Executive

1 week ago

Malaysia S Business Consulting Full time

Job Title: Customer Service Executive

Working Hours: 11am – 8pm

Working Day: rotation of 5 working days per week (including weekends)

Working Location: Bangsar South

Company Background: Newly built customer service center in Malaysia with a total headcount of around 15 pax

Salary Range: RM3000 – RM4000

Job Description:

Provide good customer service promptly.

Identify and assess customers' needs to achieve satisfaction.

Responsible to handle all customers inquiries and feedbacks in a quality manner.

Manage and ensure timely meeting the customer requirements.

Ensure maintaining accurate system data and records.

Assist in interface- testing, system setting testing, problem collection, consolidation and troubleshooting.

Provide product-related information and assist in the process of bidding materials.

Identifying opportunities for process improvements to enhance the overall customer experience.

Troubleshooting IT issues and resolving customer complaints.

To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.

Back up other team members when there is shortage of manpower within customer service department.

Qualification:

Minimum STPM, Diploma or Degree in any field.

Proven experience in a customer service or technical support role, preferably in the IT industry.

Strong data analytical and tabulation, communication skills and excellent presentation skills.

Candidates who are fluent in both Mandarin & English are preferred. Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.

Able to work on weekend and public holidays.

Meets the typing requirement (50W in 1 minute)

Fresh graduates are encouraged to apply.

Benefit:

13th month salary

12 days annual leave

season parking pass

Work Schedule:
This job has the following work schedule:
5 days / week Rotating shift Benefits & Perks
This job has the following benefits:
Relocation allowance This job is located in Bangsar South, KL, Malaysia. Are you interested in this position? If so, apply now and get a response from us fast
Don't miss out an opportunity to advance your career to the next level.

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