Customer Service Executive

2 weeks ago

Malaysia Camfil AB Full time

**Job Summary and Key Objectives**

**Working closely with next line of reporting to**:

- Market the company and its products.
- Secure orders.
- To ensure all customer order received, verified, processed, acknowledged, confirmed and despatched in a correct and timely manner.
- Provide technical support to customers.
- Provide good customer service and attend to customer complaints professionally.
- Prepare sales reports for the Management.

To work closely with the operational & support team in Camfil Malaysia to achieve the company’s organizational goals and objective, and supporting the company’s business growth plans.

**Key Responsibilities include**:
**General**:

- To assists Senior CSG Executive and Assistant Manager - CSG on matters related to day-to-day operation within the department.

**Quotation**:

- To liaise with customer on all inquiries.
- Checking the specification, pricing and delivery time on products made in Camfil Malaysia and sourced within the Group.
- To generate Quotation.

**Processing Orders**:

- Generate Sales Order / Order Confirmation and Purchase Order and other related documents involved in order processing i.e. shipping instructions and other technical inquiries forms.
- Liaise with Planners and other support team on status of ongoing of orders manufactured in Camfil Malaysia.
- Liaise with CSG within the Camfil Group on status of on-going orders sourced within the Camfil Group.
- Liaise with customer on on-going orders and deliveries.
- Approving of Order Conformation, & Customer Purchase Order.

**Monitoring of Orders**:

- Monitoring the delivery of orders and updating Sales Order Master List.
- Responsible to co-ordinate shipping arrangement.
- To co-ordinate and negotiate with Camfil Malaysia's appointed forwarders on matters related to shipment.

**Shipping and Invoicing**:

- Coordinate with internal support team on shipment arrangements.
- Prepare shipping documents.
- Liaise with appointed forwarders and custom authorities on export/ local sales declaration.
- Generate Invoices.

**Accounts**:

- Prepare invoices and approving of invoices.

**Training**:

- To provide training on products and matters related to customer service.

**Reporting**:

- To review and report on Sales Order Monitoring.
- Other reports related to Department’s target.

**Others**:

- To be responsible to carry out the duties in accordance with Quality, Health, Safety, Environment, Energy and Business Continuity Policy, Procedure, and Standard Operating Procedures.
- To perform any other duties as requested/ assigned by your superior from time to time.

**Authority & Control**:
**Has the authority on**:

- Quotation, not exceeding MYR 300,000.
- Customer Purchase Order, not exceeding MYR 300,000.
- Purchase Orders meant for customers (Trading), not exceeding MYR 50,000.
- Order Confirmation, not exceeding MYR 50,000.
- Other matters pertaining to customer’s Purchase Order or Contract, not exceeding MYR 50,000.
- Approving of Invoices, not exceeding MYR 50,000 (to follow CSG Internal Memo).
- Matters related to shipment.
- Custom Return.
- Sales Order and invoices.
- Shipping documents and custom return forms.

**Requirements**:

- Relevant Certificate/ Diploma/ Degree from higher learning institution or equivalent competence gained in other ways.
- Minimum 3-5 year working experience, preferably with prior experiences from manufacturing or industrial industry.
- Proficiency in using Microsoft Office, Enterprise Resource Planning (ERP), LEAN manufacturing tools, eDeclare, ePCO.
- Exposure in International Commercial Terms, Import/ Export Procedures, International Trade Compliance.
- Familiar with requirements, responsibility, roles and function of a License Manufacturing Warehouse (LMW) under Malaysia Custom Act.

**CHITRAH**
HR Executive

**CONTACT**

**APPLICATION DEADLINE**
21/8/2023

  • Customer Service Executive

    6 days ago

    Malaysia IntersoftKK Full time

    MalaysiaExperience: Customer Service Executive (Travel Industry)Skills:Customer Service Executive (Travel Industry) Have good experience with Customer support Executive ( Travel Industry ) Native Japanese.

  • Customer Service Executive

    6 days ago

    Malaysia IntersoftKK Full time

    MalaysiaExperience: Customer Service Executive (Airline Project) - Native KoreanSkills:Customer Service Executive (Airline Project) - Native Korean Have good knowledge or experience in Airline Project. Looking for Native Korean who are willing to relocate to Malaysia.

  • Customer Service Executive

    6 days ago

    Malaysia IntersoftKK Full time

    MalaysiaExperience: Customer Service Executive (Travel Industry) - Native KoreanSkills:Customer Service Executive (Travel Industry) - Native Korean Have good knowledge or experience in Travel Indusry. Looking for Native Korean who are willing to relocate to Malaysia.

  • Customer Service Executive

    6 days ago

    Malaysia IntersoftKK Full time

    MalaysiaExperience: Japanese Customer Service Executive (Online Ticketing Industry)Skills:Japanese Customer Service Executive (Online Ticketing Industry) Have good knowledge or experience in Online Ticketing Indusry. Looking for Native Japanese whoa re willing to relocate to Malaysia.

  • Customer Service Executive

    6 days ago

    Malaysia IntersoftKK Full time

    MalaysiaExperience: Customer Service Executive (E-commerce Industry - CS & SS) - Native JapaneseSkills:Customer Service Executive (E-commerce Industry - CS & SS) - Native Japanese Have good knowledge or experience in E commerce Industry CS & SS. Looking for Native Japanese whoa re willing to relocate to Malaysia.

  • customer service executive

    6 days ago

    Malaysia Daythree Business Services Full time

    As a Customer Service Executive, you will be responsible for providing outstanding support to our customers and ensuring their satisfaction with our products/services.Your main duties will include:Handling customer inquiries via phone, email, and chat in a professional and timely manner.Resolving customer complaints and issues effectively, aiming for...

  • customer service executive

    2 months ago

    Malaysia Daythree Business Services Full time

    As a Customer Service Executive, you will be responsible for providing outstanding support to our customers and ensuring their satisfaction with our products/services.Your main duties will include:Handling customer inquiries via phone, email, and chat in a professional and timely manner.Resolving customer complaints and issues effectively, aiming for...

  • Customer Service Team Leader

    1 month ago

    Jalan Wong Ah Fook , Johor Bahru Johor Malaysia Elite Advance Service Sdn Bhd Full time

    Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues.Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential...

  • Customer Service Executive

    2 months ago

    Malaysia S BUSINESS CONSULTING Full time

    Job Title: Customer Service ExecutiveWorking Hours: 11am – 8pmWorking Day: rotation of 5 working days per week (including weekends)Working Location: Bangsar SouthCompany Background: Newly built customer service center in Malaysia with a total headcount of around 15 paxSalary Range: RM3000 – RM4000Job Description:Provide good customer service...

  • Customer Service Executive

    1 month ago

    Malaysia S Business Consulting Full time

    Job Title: Customer Service Executive Working Hours: 11am – 8pm Working Day: rotation of 5 working days per week (including weekends) Working Location: Bangsar South Company Background: Newly built customer service center in Malaysia with a total headcount of around 15 pax Salary Range: RM3000 – RM4000  Job Description: - Provide good customer...

  • Customer Service Executive

    4 weeks ago

    Malaysia S Business Consulting Full time

    Job Title: Customer Service Executive Working Hours: 11am – 8pm Working Day: rotation of 5 working days per week (including weekends) Working Location: Bangsar South Company Background: Newly built customer service center in Malaysia with a total headcount of around 15 pax Salary Range: RM3000 – RM4000 Job Description: Provide good customer service...

  • Customer Service Executive

    6 days ago

    Malaysia S Business Consulting Full time

    Job Title: Customer Service Executive Working Hours: 11am – 8pm Working Day: rotation of 5 working days per week (including weekends) Working Location: Bangsar South Company Background: Newly built customer service center in Malaysia with a total headcount of around 15 pax Salary Range: RM3000 – RM4000 Job Description: Provide good customer service...

  • Customer Service Executive

    3 weeks ago

    Malaysia S Business Consulting Full time

    Job Title: Customer Service Executive Working Hours: 11am – 8pm Working Day: rotation of 5 working days per week (including weekends) Working Location: Bangsar South Company Background: Newly built customer service center in Malaysia with a total headcount of around 15 pax Salary Range: RM3000 – RM4000 Job Description: Provide good customer service...

  • Chief Commercial Officer

    4 weeks ago

    Malaysia Page Executive Full time

    About Our Client Our client is an exceptionally large and leading organization based in Thailand which has been established for over 30 years. They have developed a number of phenomenally successful and diverse business units across multiple industries. They have recently launched a new concept of Lifestyle Services with the aim of helping corporate, SME...

  • Customer Service Executive

    1 week ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Customer Service Executive (Airline Project) - Native Korean **Skills**:Customer Service Executive (Airline Project) - Native Korean - Have good knowledge or experience in Airline Project. - Looking for Native Korean who are willing to relocate to Malaysia.

  • Customer Service Executive

    2 weeks ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Customer Service Executive (Travel Industry) - Native Korean **Skills**:Customer Service Executive (Travel Industry) - Native Korean - Have good knowledge or experience in Travel Indusry. - Looking for Native Korean who are willing to relocate to Malaysia.

  • Customer Service Executive

    1 week ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Japanese Customer Service Executive (Online Ticketing Industry) **Skills**:Japanese Customer Service Executive (Online Ticketing Industry) - Have good knowledge or experience in Online Ticketing Indusry. - Looking for Native Japanese whoa re willing to relocate to Malaysia.

  • Customer Service Executive

    3 weeks ago

    Malaysia Halonet Sdn Bhd Full time

    JOB VACANCY (Immediate)Customer Service Executive for E-commerce Company in CyberjayaSalary: RM 4500Job description:· Liaise with various vendors from China· Prepare Purchase Orders to vendors· Check and verify vendor invoices and make payment to vendors· Prepare invoices for clients· Handle office administration matters· Undertake any or all other...

  • Customer Service Executive

    2 months ago

    Malaysia Halonet Sdn Bhd Full time

    JOB VACANCY (Immediate)Customer Service Executive for E-commerce Company in CyberjayaSalary: RM 4500Job description:· Liaise with various vendors from China· Prepare Purchase Orders to vendors· Check and verify vendor invoices and make payment to vendors· Prepare invoices for clients· Handle office administration matters· Undertake any or all other...

  • Customer Service Executive

    2 weeks ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Customer Service Executive (Travel Industry) **Skills**:Customer Service Executive (Travel Industry) - Have good experience with Customer support Executive ( Travel Industry ) Native Japanese.