Customer Service Executive

2 weeks ago


Malaysia S BUSINESS CONSULTING Full time

Job Title:
Customer Service Executive
Working Hours: 11am – 8pm

Working Day:
rotation of 5 working days per week (including weekends)

Working Location:
Bangsar South

Company Background:
Newly built customer service center in Malaysia with a total headcount of around 15 pax

Salary Range:
RM3000 – RM4000

Job Description:

  • Provide good customer service promptly.
  • Identify and assess customers' needs to achieve satisfaction.
  • Responsible to handle all customers inquiries and feedbacks in a quality manner.
  • Manage and ensure timely meeting the customer requirements.
  • Ensure maintaining accurate system data and records.
  • Assist in interface
  • testing, system setting testing, problem collection, consolidation and troubleshooting.
  • Provide product-related information and assist in the process of bidding materials.
  • Identifying opportunities for process improvements to enhance the overall customer experience.
  • Troubleshooting IT issues and resolving customer complaints.
  • To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.
  • Back up other team members when there is shortage of manpower within customer service department.

Qualification:

  • Minimum STPM, Diploma or Degree in any field.
  • Proven experience in a customer service or technical support role, preferably in the IT industry.
  • Strong data analytical and tabulation, communication skills and excellent presentation skills.
  • Candidates who are fluent in both Mandarin & English are preferred. Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.
  • Able to work on weekend and public holidays.
  • Meets the typing requirement (50W in 1 minute)
  • Fresh graduates are encouraged to apply.

Benefit:

  • 13th month salary 12 days annual leave season parking pass


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