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Team Lead- Japanese Speaker
2 weeks ago
Responsibilities:
Enquiries Management
- Answer calls and handle inquires/requests in a courteous, professional manner with predefined answers/resources ensuring high customer satisfaction.
- Identify interactions containing adverse events and/or product quality complaints and handle these in accordance with applicable processes and procedures.
- Record all interactions into the required database. Documentation has to be concise, thorough, and accurate in accordance with Good Documentation Practices
- Other duties and special projects that are assigned by management (experience related)
- Utilize computer technology to handle high volume of enquires.
- Communicate with internal/external business partners and stakeholders.
Create, Promote and Maintain Operational Excellence
- Share effective methods and practices with colleagues in order to satisfy customer needs and provide input/feedback to continuously improve daily processes.
- Maintain and improve Lilly product knowledge and material dispatch workflow.
- Support organizational changes. Demonstrate flexibility in providing coverage and/or availability.
Ensure compliance in daily operations.
- Comply with any preventive and corrective actions.
- Cooperate for investigations, monitoring and audits
Requirement
-
Business or fluent level in Japanese and business level in English (verbal and written):
- Bachelor's degree or equivalent
- Possess the necessary skills and experience in the call center/customer service industry to succeed in these positions.
Pay:
RM8, RM10,000.00 per month
Application Question(s):
- Are you able to speak fluently in Japanese language?
Language:
- Native or Local Japanese (required)
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)
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