Japanese Team Lead

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solution Full time

Role and Responsibilities:

-Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional service. Conduct regular team meetings, provide constructive feedback, and facilitate professional development.

-Set and maintain high standards for customer service, ensuring that the team meets or exceeds customer satisfaction targets. Handle escalated customer issues and ensure prompt resolution.

-Foster open communication within the team and across departments. Act as a liaison between the customer service team and other departments to address issues and streamline processes.

Qualifications and Requirements:

-Bachelor's degree in business study or any related field. Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.

-Required language: Japanese and English Have experience in resolving customer inquiries and handling complaints.

-Proven track record of training CS new joiners and quality control management. Ability to work in a fast-paced environment and adapt to changing priorities.

-Proficiency in Zendesk and CS CRM system will be an added advantage. Knowledge of the fintech industry will be an added advantage.

Benefits and Perks:

-Accessible by public transport (5 mins walking distance from LRT Abdullah Hukum) Young, Passionate & Friendly Working Environment.

-Rewarding career development with regional exposure. Team building, creation, birthday party, free flow of snacks and drinks.

Job Types:
Full-time, Permanent, Contract

Contract length: 12 months

Pay:
RM10, RM14,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday
  • Rotational shift

Supplemental pay types:

  • Overtime pay

Experience:

Team Leader: 2 years (preferred)
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