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Operations Manager

3 months ago

Subang Jaya, Selangor, Malaysia Maria's Steakcafe Full time
Key outcomes
Be the Area Manager You cannot operate without knowing all the details of Outlet Operations

  • Know every single task of each staff and ensure accountability
  • Know Maria's products thoroughly, including food and beverages and making of beverages
  • Ensure all staffs follows the rules and regulations of the company
  • Ensure outlet maintenance, upgrade of equipment and licenses renewal are scheduled and up to date
  • Ensure sufficient stock and storage space at all outlets at all times
  • Ensure high level of cleanliness of restaurant and staff
  • Read comprehensively on beef steaks and have as Advance knowledge
  • Support all marketing and operation initiatives and ensure executed accurately
  • Complete Reports Timely
- closing, marketing, daily, monthly, etc.

  • Responsible for high staff morale retention, counselling, crisis management
  • Handle all customer's complaint
  • Conduct/Manage/Plan 1 staff training per month per outlet, inclusive of Role Plays
  • Train staff to have the ability to upsell to increase average spending per head.
Core Competencies

Master the following skills:

  • Training skills including Role Plays
  • Being fantastically organized
  • PR skills with customers
  • Leadership skills in leading the waiters
  • Wine Appreciation courses
  • Develop an excellent skill in upselling (Sales Script/Tone/Body Language)
  • Problem Solving Skills, independently

; Requirements:

  • Diploma / Degree in Food Service / Culinary Arts / Food Management / Food Technologies / Hospitality or equivalent.
  • Required to have minimum 3 years' experience in managing medium to large scale semifine dining restaurant.
  • Strong interest and passion in serving, have high interest to make a great dining experience
  • Strong leadership skills, an enforcer and executer, planner, proactive, resourceful, problem solving, decision making and result oriented
  • Effective time management, delegation, ability to interpret financial data (Profit and Loss) and decisive on action.
  • Humble, always ready to listen and learn from others
  • Able to grow and develop others, a natural leader and motivator
  • Good interpersonal skills, able to interact well with all levels
  • Required to work on shifts, weekends and public holidays
  • Required to travel between outlets
  • Possess a valid driving licence
  • Proficient in English and Bahasa Malaysia
  • Preferably Managers specializing in Food/Beverage/Restaurant Service or equivalent.