Administrative Associate

2 weeks ago


Butterworth, Penang, Malaysia SAFE TRUCK SDN BHD Full time

Requirements:

  • Proactively reaching out to customers to check in on their experience with our products and services
  • Building and maintaining strong relationships with customers to ensure their satisfaction and success
  • Identify and assess customers' needs to achieve satisfaction.
  • Ensure proper customer service is being delivered.
  • Handle all enquiries, problems or issues from customers by providing appropriate solutions, feedback and alternatives in timely manner.
  • Maintain and record data, together handle ad hoc assignments as required.
  • Providing feedback to the product and marketing teams on customer needs and preferences
  • Collaborate with crossfunctional teams to ensure customer needs are met and issues are resolved in a timely manner
  • Staying uptodate on industry trends to provide the best customer experience possible
  • Contribute to team effort by accomplishing related results as needed.

Requirement:

  • Cert/Diploma/Bachelor's degree in a relevant field or equivalent.
  • 13 years working experience in similar position.
  • Fresh graduates are encouraged to apply.
  • Proficient in English and Malay language (written and spoken).
  • Responsible, positive work attitude, confident, selfmotivated and well organized.
  • Ability to work under pressure to meet or exceed set performance standards
  • Ability to work independently and collaboratively with crossfunctional teams
  • Strong attention to detail and ability to adhere to change management
  • Effective time management, prioritization and multitasking skills
  • Excellent communication and interpersonal skills
  • Knowledge of customer success and sales tools and technologies
  • Strong problemsolving and decisionmaking skills

Salary:
RM1, RM2,000.00 per month

COVID-19 considerations:

  • All staffs are required to wear a mask
  • Fully vaccinated


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