Assistant Housekeeper

1 week ago


Kampung Pasir Gudang Baru, Johor, Malaysia TPGR SDN BHD Full time
**Duties & Responsibilities:
- **Oversees and directs the day to day operation of the Housekeeping Department and assist in the forward planning of the department within the established resort policies and procedures.

  • Supervises and monitors the day to day operation of Housekeeping Department.
 Arrange and plan the manpower needed for daily operation of Housekeeping Department.

 Direct assigns the planned assignment to Housekeeping Supervisor and Housekeeping Staff.

 Monitors the performance of Housekeeping Supervisors and Housekeeping Attendant to ensure the assigned jobs are done properly and timely.

 Schedule the routine inspection by Housekeeping Supervisor for the cleanliness of housekeeping area.

 Random inspects the work done by Housekeeping Supervisor and Housekeeping Staff.

 Ensure the housekeeping activities performed by Housekeeping Supervisor and Housekeeping Staff are meeting ISO Quality Standard.

 Coordinate and communicate with respective departments on cleanliness process and schedule, maintenance and repair works.

 Assist Executive Housekeeper in supervising the outsource activities and ensure compliance and meeting the standard required.

  • Assist Executive Housekeeper in staff management and development.
 Assist Executive Housekeeper in hiring, performance appraisal and counseling.

 Establish and maintain employee relations and resolve grievances and problems amongst the staff.

 Assist Executive Housekeeper in identifying training needs, execute training plan and activities for Housekeeping Department and provide on job training to new employee.

 Maintaining appropriates standard of disciplinary conduct, dress code, hygiene, uniforms and appearance of the staff.

  • Control the movement of all keys secured by Housekeeping Department.
 Control and monitor the movement of the keys records secured by Housekeeping Department.

 Distribute the keys to housekeeping staff for their daily duty purpose.

  • Assist Executive Housekeeper in managing and controlling the housekeeping inventory.
 Performs monthly housekeeping inventory inspection.

 Ensure the storage areas for Housekeeping Department are secure.

  • Handling of staff's or guest's complaint and request.
 Investigate and handle guest's complaint and carry out corrective action.

 Communicate and handle guests request such as cleanliness, laundry and other housekeeping matters.

 Investigate and handle housekeeping staff's complaint and carry out corrective action.

  • Others
 Monitor and keep track on lost and found log book and ensure the items kept are secured.

 Maintain and ensure housekeeping daily activity records either log book, forms etc. are verified by respective personnel and kept in proper filling.

 Maintain and ensure movement of housekeeping equipments and items are recorded and properly secure once it is being use and return.

 Follow up the progress of agenda items during the department meeting.

 Perform other duties as and when required by the Management.

Job Types:
Full-time, Permanent

Pay:
RM2, RM2,700.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Meal provided
  • Opportunities for promotion

Schedule:

  • On call
  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Marketing: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (required)
Application Deadline: 06/30/2024

Expected Start Date: 06/10/2024

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