Executive Housekeeper

1 week ago

Butterworth, Penang, Malaysia Ixora Hotel, Penang Full time

General Summary of Job Scope:

  • Responsible for planning, organizing and developing of the overall operation of the housekeeping department in accordance with standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times. Responsible also for staffing, scheduling, training and developing staff. Directly responsible for developing departmental operational objectives based on the Hotel business plan, establishing procedures to meet these objectives, maintaining a highquality standard of personnel within the department, managing and evaluating overall departmental objectives to expected standards and targets. Reports to the General Manager or his designee and ensures the implementation of the Housekeeping policies and procedures. Coordinates and conducts all aspects of the hotel's Housekeeping operation supporting the General Manager and other respective department heads.

Tasks and Responsibilities:
Administration

  • To check, plan and create Housekeeping Department MC system purchase requests requirements, weekly requisitions,
  • To establish, revise and update both Job Descriptions and Standard Operation Procedures (S.O.P.) for Housekeeping Department as necessary.
Planning

  • To formulate plans how to continually maintain, and where needed, improve Housekeeping departmental service quality with the use of an upgrading program.
  • To forecast and monitor; recommend and initiate preparation of quarterly, semiannually and yearly department budgeting.
  • To recommend and initiate the purchase of equipment pertinent to the Housekeeping department.
Operations

  • Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
  • Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event.
  • Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites and all public areas.
  • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
  • To manage room inventory effectively and efficiently with inhouse engineering services and Hotel Operations Manager to ensure that there is a maximum number of rooms available for sale at any given time.
  • To arrange for special room arrangements instructed by the management.
  • To check all arrival and occupied rooms daily for cleanliness and all defects are attended to efficiently and ensure rooms for VIP, VRG and important groups are prepared to the management expectations.
  • To liaise with Front Office Department to obtain customer feedback to ensure standards of quality of room condition is achieved at all times.

Job Types:
Full-time, Permanent

Salary:
RM3, RM4,000.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Meal provided

Schedule:

  • Fixed shift

Ability to commute/relocate:

  • Perai: Reliably commute or planning to relocate before starting work (required)

Experience:

- housekeeping in hotel: 6 years (preferred)

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