Sales & Service Strategist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tribe Business Services Sdn Bhd Full time

Responsibilities:

  • Develop and execute sales and service strategies to achieve revenue targets and maximize customer satisfaction.
  • Conduct market research and analysis to identify trends, customer preferences, and opportunities for growth.
  • Collaborate with crossfunctional teams, including sales, marketing, and customer service, to align strategies and drive cohesive efforts.
  • Define target customer segments and develop targeted sales and service approaches for each segment.
  • Analyze sales data, customer feedback, and market trends to identify areas for improvement and propose strategic recommendations.
  • Develop and implement sales and service training programs to enhance the skills and knowledge of the sales and service teams.
  • Monitor and evaluate the effectiveness of sales and service initiatives, using key performance indicators (KPIs) and metrics.
  • Provide guidance and support to sales and service teams, ensuring alignment with strategies and objectives.
  • Foster a customercentric culture across the organization, emphasizing the importance of delivering exceptional service at all touchpoints.
  • Stay updated on industry best practices, emerging trends, and technologies related to sales and service.
  • Collaborate with IT teams to leverage technology and automation tools to streamline sales and service processes.
  • Prepare reports and presentations to communicate sales and service performance, insights, and recommendations to senior management.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field (Master's degree preferred).
  • Proven experience as a Sales & Service Strategist, Sales Strategist, or similar role.
  • Indepth knowledge of sales and service principles, strategies, and best practices.
  • Strong analytical and problemsolving skills, with the ability to interpret complex data and trends.
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
  • Strong leadership abilities, with the capacity to drive change and inspire teams.
  • Proficient in using data analysis and visualization tools.
  • Familiarity with CRM software and other sales and service technologies.
  • Ability to work independently and manage multiple projects simultaneously.
  • Strong business acumen and strategic thinking capabilities.
  • Knowledge of relevant industries and market dynamics.
  • Continuous learner with a passion for staying updated on industry trends and best practices.

Job Types:
Full-time, Permanent

Salary:
From RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay
  • Performance bonus
Expected Start Date: 07/10/2023
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