Thai Customer Service Representative

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solutions Full time

Open for Thai who's currently in Thailand. If in Malaysia, must have release letter.

Location:
Kuala Lumpur, Malaysia

Salary:

up to RM4000 basic

Shift Timing
Monday to Sunday (5 working days, 2 days off)
24/7 rotational shift

Start date: 18 September 2023

Working visa & one way flight ticket will be sponsored.

Responsibilties:

  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep the customer's privacy and protect customer information
  • Meet personal/team qualitative and quantitative targets
  • Handle simple to difficult inquiries in a given span of time
  • Manage different types of callers in a given span of time
  • Achieve the given metrics in accordance to the center's commitment to client
  • Manage and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide accurate information and excellent customer service

Salary:

RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • Are you willing to relocate to Kuala Lumpur?

Language:

  • Thai (required)


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