Thai Speaker
2 weeks ago
Company Description
Language Talent Solutions Sdn Bhd is a company that believes in the power of talent beyond borders. They are dedicated to breaking down barriers and thinking beyond limitations to create globally competitive teams. Language Talent Solutions understands that skills matter more than passports and strives to bridge borders across the world.
Role Description
This is a full-time on-site role for a Thai Speaker
- Customer Experience Specialist
The Customer Experience Specialist will be responsible for providing exceptional customer service in Thai, addressing customer inquiries and concerns, resolving customer issues, and ensuring customer satisfaction.
They will also assist in managing customer accounts, processing orders, and maintaining accurate customer records.-
Designation: Thai Speaker
- Customer Experience Specialist
Location: Subang Jaya
-
Working hours: 8 AM - 5 PM / 9 AM - 6 AM ( 8 hours working shift + 1 hour break)
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Working days: Monday
- Friday
Salary:
RM3,500 - RM4,000 (basic) + RM 300 KPI allowance
- ______________________________________________
Responsibility:
- Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
- Identifies and escalates difficult and complex issues to senior team members
- Maintains a positive, empathetic and professional attitude towards customer
- Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
- Liaises with external vendors and service operators to fulfill booking changes
- Keeps updated with company procedures and processes
- Shares customer feedback with relevant departments for further improvements
Requirement
- Proficient in English and Thai (both verbal and written)
- Previous experience in customer service is an added advantage
- Able to work shifts (including weekends, public holidays, overnight)
- Possess a problemsolving mindset to proactively find solutions for customer needs
- Strong written and verbal communication skills to communicate clearly and effectively with our customers
- Good team player to work collaboratively in a team environment
- Keen attention to detail in completing tasks accurately and thoroughly
Job Types:
Full-time, Permanent, Fresh graduate
Salary:
RM3, RM4,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Are you able to start immediately?
Education:
- Bachelor's (preferred)
Language:
- Thai (preferred)
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