Siamese Speaker Content Moderator

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solutions Full time

Responsibilities:

  • Moderate content to ensure that accurate and precise decision is applied in the online space in compliance with the client's policies and guidelines
  • Gaining full understanding and indepth knowledge of client policies and guidelines
  • Reviewing usergenerated content and editorialgenerated content including but not limited to text, images, audio, videos
  • Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
  • Identifying improvement opportunities and solutions to problems
  • Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside of the established policies
  • Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
  • Ensure on meeting daily KPIs
  • Ensures that the process is followed correctly in Service Operations
  • Ability to learn to work with customer internal tools
  • Maintain a high degree of confidentiality while meeting strict deadlines

Requirements:

  • Fluent in Thai (read, speak and write) & understand Thailand culture
  • Eligible for Thai spouse visa & Local Malaysian who can speak Thai
  • Minimum diploma or degree
  • Preferred minimum 3 months experience in content moderation
  • Willing to work in 24*7 rotational shift
  • Strong attention to details
  • Comfortable to working in explicit & sensitive content
  • Preferred immediately starter or 1 month notice period

Salary:
Up to RM4,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Language:

  • Thai (required)


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