Content Moderator English Speaker

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solutions Full time

Designation:
Content Moderator - English Speaker

Location:
Kuala Lumpur

Salary:
RM RM 3,200

Operation hours: 24*7 rotational shift, 5 working days

Job Scope:

  • Review seller, business, and product information, short videos, and live streams to ensure legal compliance and safety of content uploaded to the platform.
  • Review Product related moderation from seller and creator to ensure they are within the guidelines
  • Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.
  • Review contents within the agreed latency SLA and standards of quality
  • Label Videos, Store Content and Text contents as per policy guidelines.
  • Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.
  • Ensure adherence is met on all basic product related training and clear the exams
  • Read, review, respond, and document user reports, reviews, and support tickets
  • Perform reviews and research to provide excellent policy support
  • Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.

Requirements:

  • Preferable 1 year or above in customer service / BPO / content moderator
  • Fluency in English languages
  • Flexible for shifting schedule and changes along with it

Job Type:
Contract

Contract length: 12 months

Salary:
RM3, RM3,200.00 per month

Benefits:

  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • How long is your notice period?
  • Are you aware of the operation hours, salary package and job descriptions?
  • Why would you be interested in this position?

Education:

  • Diploma/Advanced Diploma (required)

Experience:

  • Customer service: 1 year (required)
- content moderator: 1 year (required)

Language:

  • English (required)

Shift availability:

  • Night Shift (required)
  • Overnight Shift (required)


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