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Content Moderator English Speaker
2 weeks ago
Designation:
Content Moderator - English Speaker
Location:
Kuala Lumpur
Salary:
RM RM 3,200
Operation hours: 24*7 rotational shift, 5 working days
Job Scope:
- Review seller, business, and product information, short videos, and live streams to ensure legal compliance and safety of content uploaded to the platform.
- Review Product related moderation from seller and creator to ensure they are within the guidelines
- Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.
- Review contents within the agreed latency SLA and standards of quality
- Label Videos, Store Content and Text contents as per policy guidelines.
- Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.
- Ensure adherence is met on all basic product related training and clear the exams
- Read, review, respond, and document user reports, reviews, and support tickets
- Perform reviews and research to provide excellent policy support
- Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.
Requirements:
- Preferable 1 year or above in customer service / BPO / content moderator
- Fluency in English languages
- Flexible for shifting schedule and changes along with it
Job Type:
Contract
Contract length: 12 months
Salary:
RM3, RM3,200.00 per month
Benefits:
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- How long is your notice period?
- Are you aware of the operation hours, salary package and job descriptions?
- Why would you be interested in this position?
Education:
- Diploma/Advanced Diploma (required)
Experience:
- Customer service: 1 year (required)
Language:
- English (required)
Shift availability:
- Night Shift (required)
- Overnight Shift (required)
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