IT Support

2 weeks ago


Shah Alam, Selangor, Malaysia JP Training & Consultancy Asia Pacific Full time

Job Title:
IT Support

Location:
Shah Alam (Selangor)

Job Summary:

Key Responsibilities:

  • Complete accountability for managing software complaints and inquiries after sales.
  • Receive escalation of Cases from the Service Coordinator for software troubleshooting.
  • Issues with the company's software, database, operating system, and network will all be handled collaboratively.
  • Key in the details of customer escalation into Service Max.
  • Liaise with the product specialist department in case of product feature inquiries after sales.
  • To maintain a history log of queries/complaints from customers/distributors, and to build a reusable database for future query/complaint handling.
  • Determine the need for software troubleshooting training by conducting interviews with distributors.
  • Schedule training based on the skill level of the participants.

Job Requirements:
Bachelor's degree in Computer Science/Engineering.

Minimum 3 years of relevant experience.

Strong interpersonal and communication skills.

Pay:
RM4, RM5,000.00 per month

Benefits:

  • Health insurance
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday
  • On call
  • Weekend jobs

Supplemental pay types:

  • Overtime pay
  • Performance bonus

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