Immediate Needed
1 week ago
- Handle customer escalations, ensuring they are responded to, tracked, and escalated when necessary.
- Execute all procedures accurately, adhering to documented call flows, work processes, data entry requirements, and complaint management protocols.
- Ensure all SLAs are consistently met.
- Exhibit a strong customer service orientation and take ownership to ensure customer satisfaction.
- Deliver professional and competent customer service at all times.
Job Type:
Permanent
Pay:
RM3, RM4,100.00 per month
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift
Experience:
Customer Care Specialist: 1 year (preferred)
Language:
- Mandarin (required)
- English (required)
-
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