Immediate Needed

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia LTS Search Full time

Job Summary:

The Player Support Specialist will serve as a key liaison between the company and its gaming community.

This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products.

The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous support to enhance the overall gaming experience.


Responsibilities:

  • Respond to players' ingame inquiries and provide solutions to issues.
  • Handle and resolve related complaints, suggestions, and consultations.
  • Engage with the players to gather feedback and enhance player's satisfaction.
  • Monitor and report any game anomalies or issues.
  • Collaborate with technical teams to resolve issues promptly.
  • Contribute to the improvement and optimization of existing processes and content.

Requirements:

Language Proficiency:

Fluent in both
Chinese and/or
English with a preference for English proficiency.

Ability to communicate effectively with diverse audiences.

Experience and Skills:

Minimum of two years of experience in game customer service or a related field.

Familiarity with the gaming industry and a passion for anime culture.

Extensive gaming experience

Personal Attributes:

Excellent communication and collaboration skills.

Strong service orientation with resilience to stress.

Responsible, patient, and details oriented, with a focus on execution and continuous improvement.

Ability to support and manage multiple projects simultaneously.

Working Conditions:

Ability to work in a fast-paced environment.

Flexibility to work in shifts, including weekends and holidays, if required

Job Type:
Permanent

Pay:
RM3, RM4,600.00 per month

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Application Question(s):

  • Are you available for 24/7 rotational shift?

Language:

  • English (required)
  • Mandarin (required)

Location:

  • Kuala Lumpur (required)
Expected Start Date: 06/17/2024
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