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Customer Service Support 客服专员

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Rynat Information Technology Sdn Bhd Full time
**工作職責:**
- 透過澄清客戶的投訴來解決產品或服務問題;確定問題的原因;選擇並解釋解決問題的最佳方案;加快修正或調整;跟進以確保解決。
- 透過卓越的銷售服務和解決客戶疑問,確保高水準的客戶滿意度。
- 評估客戶的需求並提供有關產品功能的協助和資訊。
- 監控客戶的交易活動和交易。
- 提供價目表、促銷、特別獎勵和活動資訊。
- 根據SOP處理銷售報價和訂單,對合規性以及資訊的準確性和及時性抱有很高的期望。
- 從指定市場執行訂單處理相關職責,例如驗證訂單以確保資料準確性和服務等級要求。
- 與其他職能團隊合作,確保訂單出貨安排順利,確保無付款風險。
- 遵循並實現部門的銷售目標。

**工作要求:**
- 候選人必須至少擁有 SPM/UEC 或同等學歷。
- 所需語言:精通普通話和英語(口語和書面)。
- 客戶服務領域相關工作經驗
- 鼓勵應屆畢業生申請。
- 願意在週末、公共假期和輪班(偶爾)工作。
- 優秀的人際溝通、書面和口頭溝通能力。