Subject Matter Expertkorean
2 weeks ago
Subject Matter Expert, Japanese_
About the Role:
The responsibility of the SME (Team Lead) will make sure the team is meeting the targets and acting as team leader back up.
Skill:
Experience in Communication & Content Moderation
Responsibilities:
- One should be ok watching the egregious/sensitive content
- To be responsible for meeting all agreed client SLAs and performance parameters
- Ability to observe, analyze and give constructive feedback
- Firming quality Parameters and Targets for each process
- Ability to identify training needs of quality teams and accordingly impart training to team members
- Ability to coordinate with the operations team to ensure all parameters are met
- To develop strong interpersonal relationships with team, to cohesively bond them together with the company and integrate them with the vision and core values
- To identify areas of concern and under performance and take corrective actions
- To be directly responsible towards fostering the development of the team by motivating them and ensuring career advancement
- To be a single point of contact with the team and the senior management through effective communication on key deliverables
- To ensure quality reporting and work with operations to build highly effective measurement and reward system based on data.
Salary:
RM85, RM100,000.00 per month
Ability to commute/relocate:
- Cyberjaya: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your Current Salary?
- What is your Expected Salary?
- What is your Notice Period?
- Are you Korean?
Experience:
- Communication &
Subject Matter Expert: 2 years (required)
Language:
- Korean (preferred)
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