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Key Account Management, Executive

3 months ago

Taman Tun Dr Ismail, Malaysia Click Services Sdn Bhd Full time

Job Descriptions:

  • Developing and sustaining strong and trustworthy relationships with key clients.
  • Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
  • Addressing and resolving key clients' complaints and escalations
  • Basic data report analysis to conduct regular business review with clients.
  • Expanding relationships and bringing in new clients.
  • Identifying new business opportunities within existing accounts and developing plans to pursue those opportunities.
  • Collaborating with cross-functional teams, including sales, marketing, and product development, to ensure that client needs are met.
  • Providing regular updates to senior management on account performance and identifying areas for improvement.
  • Staying up to date on industry trends and best practices in key account management.
  • Manage the end-to-end sales cycle through the engagement of appropriate resources such as Professional Services, Customer Success, and Marketing
  • Develop comprehensive project plans, including timelines, tasks, and resource allocation.
  • Define project scope and objectives, ensuring any changes are documented and approved.
  • Identify potential project risks and develop mitigation strategies to minimize their impact.
  • Ensure that project deliverables meet established quality standards.

Requirements:

  • Bachelor's degree in business, finance, management, or related field

years work experience as a Key Account Manager or similar role in Marketing to be prioritized, and also welcome Fresh Graduate with positive attitude.


  • Good command in English.
  • Well-developed communication as well as presentation skills
  • Ability to successfully negotiate about business conditions.
  • Proactive mindset and excellent project and time management skills
  • Ability to oversee all details of concurrently running projects.
  • Goal-oriented, sales driven, organized team player.
  • Commitment to meet project deadlines or address urgent issues.
  • Able to embrace change and willing to address challenges.

Basic Excel:
Filter, Pivot, Basic formula for quick sum/condition