IT Support
2 weeks ago
Responsibilities 岗位职责:
- Manage the delivery of server orders and provide aftersales maintenance to customers.
- Diagnosing and resolving various hardware, software, server, and network issues.
- Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.
- Adhere to strict work handover protocols and provide consistent and accurate information.
- Follow the company's customer service standards and procedures and stay uptodate with the latest products and technologies.
- Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.
Requirements 岗位要求:
- Minimum Diploma/Degree in I IT technology or a related field required
- Fluet in Mandarin (both spoken and written)
- Proficient in Windows, with basic knowledge of Linux and databases.
- Familiar with server and storage products as well as network equipment installation.
- Understand the configuration and maintenance of network switches, routing devices and security products
Benefits 福利:
- 5day workweek 五天制工作
- EPF, SOCSO, EIS
- Allowance 津贴
- Monthly KPI Bonus 每月绩效奖励
- Medical leave, annual leave, public holiday 病假, 年假, 公共假期
- Medical claim 医疗费报销
- Providing training 提供培训
- Near public transportation (LRT/MRT) 靠近公共交通
Salary:
RM3, RM5,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
- IT support: 2 years (preferred)
Language:
- Mandarin (preferred)
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